Agency
Dept of Health and Human Services
Division
Social Services
Job Classification Title
Human Services Program Consultant III (NS)
Position Number
60042017
Grade
NC16
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
The Regional Child Welfare Safety Specialist provides monitoring, training, technical assistance, consultation, and coaching to county child welfare programs within an assigned counties. This position supports continuous quality improvement efforts by evaluating program performance, reviewing records and data, identifying areas for improvement, and assisting counties in implementing strategies that strengthen service delivery and outcomes.
The Specialist works collaboratively with county leadership and staff to ensure compliance with federal regulations, North Carolina General Statutes, Administrative Rules, and child welfare policies. Through ongoing consultation and performance monitoring, this position promotes consistent practice, accountability, and positive outcomes for children, adults, and families.
Key Duties Include:
- Monitor county child welfare programs within an assigned region to assess program performance, service delivery, and compliance with applicable federal and state requirements.
- Provide training and technical assistance to county child welfare staff, supervisors, and leadership to support policy implementation and program improvement.
- Facilitate and direct Continuous Quality Improvement (CQI) activities, including identifying performance gaps, developing improvement strategies, and monitoring progress toward desired outcomes.
- Conduct on-site and virtual consultation and coaching to support county staff in applying policy, strengthening practice, and addressing operational challenges.
- Review case records and related documentation to assess compliance, quality of practice, and adherence to program standards.
- Analyze performance measures, outcome data, and other program metrics to identify trends, strengths, risks, and improvement opportunities.
- Develop and communicate recommendations based on record reviews, data analysis, and quality improvement findings.
- Assist counties in implementing corrective actions, practice improvements, and system changes designed to enhance program effectiveness and outcomes.
- Build and maintain collaborative professional relationships with county departments, community partners, and stakeholders to strengthen service delivery and improve outcomes for children, adults, and families.
- Ensure county child welfare programs remain aligned with federal regulations, North Carolina General Statutes, Administrative Rules, and established child welfare policies and procedures.
Assigned Region: Buncombe, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, Mitchell, Polk, Swain, Transylvania, and Yancey Counties.
Knowledge Skills and Abilities/Management Preferences
Salary Grade Range: $57,983.00 - $101,470.00
Recruitment Range: $57,983.00 - $79, 726.00
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
Experience interpreting and applying North Carolina child welfare statutes, rules, policies, and best practices to provide guidance, consultation, technical assistance, and training to county child welfare staff, supervisors, and leadership.
Demonstrated experience…