Agency
Dept of Health and Human Services
Division
SEC OFFICE - INFO TECH
Job Classification Title
User Support Specialist (NS)
Position Number
65017920
Grade
DT07
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
The User Support Specialist provides Tier 2 and Tier 3 technical support for desktop computing environments across the North Carolina Department of Health and Human Services (DHHS). This role supports end users both remotely and on-site, ensuring timely, accurate, and professional resolution of technical issues. The specialist also contributes to technology implementations, system enhancements, and documentation efforts that strengthen DHHS IT operations.
In addition to core technical responsibilities, this position serves as a Cross Departmental/Divisional Support Specialist, assisting multiple DHHS divisions by coordinating technology needs, facilitating communication, and ensuring consistent application of IT standards across the organization.
You will also be expected to evaluate, design & maintain sophisticated technical equipment & systems. Provide technical support of hardware, applications, operating systems & network. Operate with a high degree of independence during field deployments. Serves as a technical expert for applications, operating systems, hardware or networking areas. You may participate in applications development & system integration.
This position requires in-depth understanding of a wide variety of technologies to effectively support clients & provide technical guidance to lower level support employees.
Knowledge Skills and Abilities/Management Preferences
Salary Grade Range: $70,528.00-$105,793.00
Recruitment Range: $70,528.00-$84,201.00
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
Experience using Tanium and LANDesk to manage systems, deploy applications and scripts, alter settings, and apply updates and upgrades enterprise systems to ensure security compliance.
Experience with authoring, maintaining and troubleshooting group policy.
The Posting Will Close At 11:59 P.M. The Night Before The End Date
About the Office of the Secretary
The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department’s mission to improve the health, safety, and well-being of all North Carolinians. Through strategic oversight and collaborative leadership, the Secretary’s Office supports the effective coordination of over a dozen core divisions, ensuring that agency-wide priorities are aligned, resources are used responsibly, and services are delivered with equity and impact.
About the NC DHHS Information Technology Division
In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises four sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, and Vendor and Finance. ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital…