About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.
Division: Financial Services Customer Operations Team
Title: Customer Management Analyst
Grade: 8
Location: Belgrade, Serbia (hybrid)
This is a customer-facing success management role in a fast-paced, dynamic environment. It requires strong multitasking, self-learning, and teamwork skills while collaborating with internal teams and external customer accounts to represent the NCR Atleos brand. The position ensures customer success with NCR Atleos services and solutions through operational, project-based tasks.
Position Summary and Key Areas of Responsibility:
Provide customer support and ensure success with NCR Atleos services and solutions. Build and maintain strong relationships with key customer executives and operational teams while understanding their current and future business needs. Promote confidence in NCR Atleos products, lead continuous improvement initiatives, and deliver customer-specific analysis to enhance satisfaction, ensure service consistency, and maximize profitability.
A Customer Management Analyst is required to work within North American time zones, ranging from the East Coast to Hawaii.
General Duties and Responsibilities:
Understand systems, operations, policies, and customer contracts to resolve issues
Document resolution steps to support process improvement and automation
Coordinate activities for product/service issue resolution
Identify and report Out-of-Scope services
Prepare and attend vendor/customer meetings as needed
Isolate problems and execute resolution plans
Log issues, assign owners, and track progress to closure
Maintain skills through ongoing training
Drive and Own Resolution
Lead proactive operational calls and own items through resolution
Manage roadblocks and escalate issues impacting customers
Anticipate needs using proactive tools to influence customer behavior
Facilitate escalations and diagnose broader impacts
Manage Cross-Functional Teams
Lead internal meetings; maintain issue lists and status updates
Build relationships with operations teams, logistics, billing, customer care, and vendors
Run customer operations meetings and manage operational needs
Handle direct calls on operational concerns (billing, connectivity, security, etc.)
Problem Solving
Identify opportunities for continuous improvement
Apply critical thinking to resolve issues and root causes
Solve with global impact (fix once for many)
Escalate new business opportunities to account management
Basic Qualifications
Bachelor’s degree or 1-year equivalent experience
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams)
Strong time management and multitasking skills
Ability to resolve issues with urgency
Flexibility for non-standard business hours
Effective customer-facing communication
Collaborative team player
Preferred Qualifications:
Familiarity with Smartsheet, ServiceNow, Workday, SharePoint
Experience in SaaS, Digital Banking, ATM/ITM, or Financial Services
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Company Benefits :
Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender…