About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.
Title: Customer Management Specialist
Location: Belgrade, Serbia
Position Summary
This role entails customer facing success management. It is fast-paced, multi-tasking, self-learning position. It requires excellent team working skills as it interfaces with internal networks and the external customer accounts to represent the NCR Atleos brand. The role will ensure customer success with NCR Atleos services and solutions. It is operational in nature, project and task based. In the role you will either support your own set of customers or support executives who manage the customer success relationship.
Key Areas of Responsibility
Provide customers support and ensure success with the NCR Atleos services and solutions. Requires ability to continually enhance enduring relationships with key customer executives and operational staff, while working to achieve a thorough understanding of their current and future business requirements. Promote customer confidence with NCR Atleos products and solutions. Drive continuous improvement, providing customer-specific analysis achieving customer satisfaction, service fidelity and customer profitability.
General Duties and Responsibilities:
Position requires a thorough understanding of systems, operations and policies, and customer contract specifics that are used to resolve customer problems
Documenting steps taken to reach resolution in order to develop process excellence and automation
Coordinates activities associated with product and service issue resolution
Prepared and attend vendor and customer meetings when required
Isolates problems and creates and executes resolution plans
Maintain and update knowledge/skills through training and development opportunities
Drive and Own Resolution
Conduct and own proactive regularly scheduled operational calls
Own items through satisfactory resolution for the customers
Drive processes while understanding cross-functional team goals
Possess working knowledge of product offering
Manage roadblocks to achieve customer goals.
Manage Cross-Functional Teams
Facilitate and own regularly scheduled meetings with customer and internal teams; maintain issues list and current status through common tool
Maintain working relationships with all operations-focused groups, including but not limited to: Field Support Centers, Field Operations Management, Worldwide Service Logistics organization, Billing Operations Center and Customer Advocates, 3rd party contractors, Managed Services Internal Teams, SW Support Groups and Customer Care Centers
Manage customer operational needs in relationship allowing Account Executive to focus on Strategy, Sales and Retention.
Basic Qualifications
4 - 7 years of experience in a customer-facing role (sales, customer success, account management, field services, etc)
Demonstrated proficiencies with Microsoft Office Suite software with strong Excel/PowerPoint/Teams
Ability to work in a fast-paced environment with excellent time management and multi-tasking abilities
Ability to identify and resolve issues with a sense of urgency
Willing to work non-standard business hours as required by customers
Team player – ability to work with colleagues
Customer facing communication acumen
Preferred Qualifications:
Tools: Smartsheets, Salesforce, ServiceNow, Remedy, Workday and SharePoint
Experience in SaaS, Digital Banking, ATM, ITM or Financial Services industry
Work Conditions
Must work in office at least 3 days per week
This role will be based in Belgrade, Serbia
Must be willing to work in the customer time zones which vary from the east coast to west coast time zones in North…