About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
About NCR VOYIX Corporation
NCR VOYIX Corporation (NYSE: NCR VOYIX) is a global technology company leading how the world connects, interacts and transacts with business. NCR VOYIX’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR VOYIX ( www.NCR Voyix.com ) is headquartered in Atlanta, Georgia.
Position Description:
As a member of NCR VOYIX Telecom Engineering team the Genesys Telecom Engineer will have responsibility for designing, engineering, implementing and supporting Genesys cloud infrastructure in a global multi-location contact center, corporate and branch office environment. Delivery of systems and technologies to enhance the customer experience through advanced technology development and execution on technology strategies for voice, data, and video services.
Responsibilities :
Successful candidate will be responsible for the technical leadership, design, support, project management and deployment of Genesys solutions and supporting call center applications. Position will lead and implement technical projects to reduce cost, improve service or provide innovated business solutions consistent with business strategies. In this position, you will be responsible for the engineering, configuration, installation, maintenance and upgrade of the companies Genesys PureCloud environment, supporting applications and cloud configuration. This will include installation of Genesys cloud software, setup & testing, remote monitoring, scripting, and integration with other enterprise applications.
Position Requirements :
Three years’ experience (Grade 10) Five years (Grade 11), Seven years (Grade 12) with voice infrastructure design and support in a Genesys environment with scripting and advanced features. Genesys support, design and implementation with general telephony engineering, technical project management and leadership. Experience with multi-site configurations in system engineering and administration role. Telecom engineering including VoIP design and architecture.
Primary Technical Skills:
Experience with multi-site GENESYS PureCloud configurations for a multi-location contact center.
Genesys Purecloud scripting and configuration experience
Experience with Genesys Purecloud connectors to Salesforce and ServiceNow
Experience with PureInsights reporting platform
Experience with Genesys advanced features such as Workforce Management, Speech and Text Analytics, Chat, Email, Quality Management
Secondary Technical Skills:
Data Networking (Genesys routing/switching, QOS)
Monitoring and Reporting Applications
Telecommunications: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
General Architecture (LAN/WAN Networks)
Database - DB performance tuning
Non-Technical Skills:
General Attributes: (Strong written, verbal, MS-Office Application skills)
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Excellent Client Relations Skills
History of leading technical delivery and design capabilities
Good Mentoring Skills (technical and process)
Extremely flexible, ability to form outstanding working relationships
Skilled at working within a team-oriented, collaborative environment
Highly self-motivated and directed
Strong customer service orientation
Proven analytical and problem-solving abilities
Ability to…