About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Title: Project Co-ordinator
Location: Belgrade (On-site)
Role Purpose
The Project Co-ordinator provides structured administrative, planning and operational support to Project Managers and the wider PMO, ensuring deployment projects are delivered on time, within budget and to agreed quality standards. The role acts as a central point of co-ordination between customers, field engineers, Remote Technical Support (RTS), suppliers and internal stakeholders, maintaining accurate project data, tracking progress to plan and proactively highlighting risks and issues.
Key Responsibilities
Project Planning and Scheduling
Support Project Managers in developing and maintaining project plans, schedules and deployment roll-out calendars.
Schedule site surveys, installations and engineer visits, ensuring resources, equipment and access arrangements are confirmed in advance.
Co-ordinate logistics, including hardware shipments, staging and delivery to site in line with the project timeline.
Track milestones and dependencies, escalating potential delays to the Project Manager at the earliest opportunity.
Stakeholder Communication and Co-ordinatio n
Act as a day-to-day point of contact for customers, site contacts, field engineers and third-party suppliers.
Liaise with Remote Technical Support (RTS) and field teams to monitor installation progress and resolve on-site issues.
Organise project meetings, prepare agendas, record minutes and track actions through to closure.
Ensure clear, timely and professional communication across all project stakeholders, including local country teams where applicable.
Reporting and Governance
Maintain accurate and up-to-date project data within the centralised deployment tracking tool (e.g. EPM / ServiceNow PM).
Produce daily, weekly and monthly progress-to-plan reports, dashboards and KPI summaries for internal and customer audiences.
Maintain RAID logs (Risks, Assumptions, Issues and Dependencies) and support escalation in line with PMO governance processes.
Ensure project documentation, including change requests, site sign-offs and completion records, is complete, controlled and auditable.
Commercial and Administrative Support
Support billing activities by confirming completed work and providing accurate data to finance teams in a timely manner.
Raise and track purchase orders and monitor supplier invoices against agreed project budgets.
Assist with project close-down activities, including lessons learned, final reporting and handover to support.
Contribute to continuous improvement of PMO processes, templates and standard operating procedures.
Skills and Experience
Essential
Proven experience in a project co-ordination, PMO or operational support role, ideally within IT, technology deployment or field services.
Strong organisational and planning skills, with the ability to manage multiple projects and priorities simultaneously.
Excellent written and verbal communication skills, with confidence engaging stakeholders at all levels.
Advanced proficiency in Microsoft Excel, PowerPoint, Word and Teams.
High attention to detail and a commitment to data accuracy.
Proactive problem-solving approach with the ability to work under pressure and to tight deadlines.
Desirable
Experience of hardware and software deployments within Retail, Hospitality or Restaurant environments.
Familiarity with project management and tracking tools such as ServiceNow, EPM, Microsoft Project or Smartsheet.
Experience working within a…