Location: Charlotte, NCEmployment Type: Part-TimeSchedule: Saturday and Sunday, 7:00 AM–6:00 PMWork Arrangement: REMOTE in Charlotte, NC
About NearU
NearU is a people-centric, process-driven, and technology-enabled home services organization dedicated to transforming the residential HVAC, plumbing, and electrical industries through training, technology, and exceptional customer service.
We are growing our National Booking Center and seeking dependable, customer-focused professionals to join our team as a REMOTE Part-Time Weekend Customer Experience Specialists. If you enjoy helping people, solving problems, and creating positive customer experiences, we invite you to join our growing team.
Must be located in or able to commute to Charlotte, NC for training.
Position Overview
As a Customer Experience Specialist, you will serve as a primary point of contact for customers seeking residential HVAC, plumbing, and electrical services. You will help create a seamless customer experience by answering calls, understanding customer needs, and accurately scheduling service appointments.
This position is ideal for someone who communicates with empathy and professionalism, thrives in a fast-paced environment, and enjoys helping customers find solutions.
This is a REMOTE, part-time weekend position for our National Booking Center in Charlotte, NC. The required schedule is every Saturday and Sunday, from 7:00 AM to 6:00 PM. Candidates must be available to work both days consistently.
Flexible training schedule!
Key Responsibilities
Answer high volumes of inbound calls and make outbound calls in a friendly, professional, and timely manner.
Schedule service appointments for residential HVAC, plumbing, and electrical repairs, maintenance, and system replacements.
Actively listen to customers to understand their concerns, identify service needs, and provide appropriate solutions.
Follow up with customers regarding service requests, sales inquiries, and appointment scheduling.
Navigate internal systems, including ServiceTitan or other CRM platforms, to schedule appointments and maintain accurate customer records.
Communicate clearly and empathetically, particularly when addressing urgent service needs or challenging customer situations.
Collaborate with dispatchers, technicians, and internal teams to support efficient scheduling and a positive customer experience.
Participate in outbound calling campaigns as needed.
Follow established scripts, procedures, and service standards to ensure consistent service quality.
Maintain a customer-first attitude while managing competing priorities in a high-volume call center environment.
Attend team meetings, coaching sessions, and training opportunities as required.
Perform other duties as assigned.
Required Qualifications
High school diploma or equivalent.
At least two years of experience in customer service, call center operations, dispatching, or a related role.
Strong verbal and written communication skills.
Ability to manage high call volumes while maintaining professionalism, accuracy, and composure.
Basic computer proficiency and the ability to navigate multiple systems simultaneously.
Strong organizational skills and attention to detail when scheduling appointments and documenting customer interactions.
Dependability, punctuality, and a commitment to working every Saturday and Sunday from 7:00 AM to 6:00 PM.
Ability to attend training on-site in Charlotte, NC.
Ability to remain seated and work at a computer and telephone for extended periods.
Preferred Qualifications
Experience in the residential home services industry.
Familiarity with HVAC, plumbing, or electrical services.
Experience using ServiceTitan or similar customer relationship management (CRM) and scheduling software.
Experience supporting urgent service requests or coordinating appointments in a dispatch or booking environment.
Core Competencies
Customer service excellence
Active listening and empathy
Clear and professional…