Description
Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.
Job Duties:
Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations
Resolve product or service problems by clarifying the customer’s complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
Process customer adjustment – Create paperwork for customer returns and process credits
Dispatch for driver; get contact info, wrong addresses when a driver is having a problem
Contact drivers for Estimated Time of Arrival for customers
Handle Return Authorizations with Vendors
Access daily delivery manifests
Maintaining the hot list; communicating between appropriate departments
Making changes to redeliver for wrong addresses or rescheduling a delivery.
Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.
Requirements
Qualifications:
Demonstrate strong ability to work in fast pace, high pressure environment
Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
Excellent verbal and written communication skills
Strong customer service skills
Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers;
Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
Degree is preferred (although industry experience may be considered in lieu of degree)
3-5 years of work experience (preferably in construction supply sales)
This is a non-exempt position, eligible for overtime.