Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students.
Job Summary:
Under administrative direction from a police supervisor, a Community Service Officer (CSO) protects the campus community through use of proactive prevention and outreach strategies. The CSO uses community-oriented service and problem-solving techniques to routinely engage the community in programming aimed at identifying and reducing behavioral and criminal conduct that diminishes the quality of the academic experience.
Job Description:
May serve as primary responding officer to non-emergency calls or non-person crime calls for service that do not require the presence of a police officer; prepare written incident reports; may assist police officers during calls for service, property handling, crime scene security, etc.
Physical Security - Lock/unlock university buildings and verify building security.
Respond to fire, security, and emergency phone alarms to determine status.
Reset alarms after thorough check of the area; conduct general patrol of the campus area on foot, bicycle or via patrol vehicle; provide routine and, as assigned, targeted patrols of campus facilities and property; observe for suspicious, disorderly or illegal activities.
Secure evidence/property ensuring proper handling and maintenance; serve as a contact person to citizen inquiries, concerns, and problems; prepare and distribute informational materials and describe support programs; provide direction for diverse community assistance programs.
Enforce University policies and guidelines including parking enforcement and special event rules; perform traffic control, community outreach, intervention, and crime prevention activities as required; represent NEIUPD at campus events.
May serve as the on-duty Telecommunicator during lunch breaks or during vacation or sick absences from the primary telecommunicator.
May serve in a security guard capacity at the main campus or satellite campuses when absences occur, based on departmental need.
Serves as the Evidence Room manager, ensuring compliance with departmental policy and state statute.
Interpret and explain laws to the public as related to law enforcement processes and procedures; operate department vehicles and equipment, to include police radios and computer systems; complete incident reports and technical reports as required; may be required to respond to subpoenas and testify in court.
Handle day-to-day administrative requirements of programs.
Prepare and submit monthly reports of individual and unit work activity.
Performs other related duties as assigned.
Minimal Qualifications:
1. High school graduation or equivalent.
Note : If the applicant does not list graduation from high school, GED, or equivalent, but does list college coursework, this requirement will be satisfied.
2. Entry-level knowledge, skills, and abilities in public safety and security gained through one of the following:
A. One year of training or work experience in security, public safety, behavioral health, or a field that provides skills identified in the Knowledge, Skills, and Abilities listed below;
- OR -
B. Associate degree in security, public safety, behavioral health, or a field that provides skills identified in the Knowledge, Skills, and Abilities listed below.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs)
Access Controls: You can use locks, access control systems, and other systems to protect entry points from unauthorized access and potential threats.
Crowd Control Techniques: You are familiar with techniques and strategies to manage and direct large groups of people in various settings. You can maintain order, ensure safety, and facilitate the smooth flow of individuals during events or emergencies.
Customer Service: You know how to provide customer service by giving directions, answering…