Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students.
Job Summary:
As part of the Student Union, Events and Conference Services department (SUECS), and Production and Technical Services department (PTS), the Operations Coordinator reports to the Operations Manager and is responsible for coordinating event operations in the Student Union, Education Building, as well as providing event operations services for other PTS-supported events on campus, Board of Trustees meetings and other PTS-supported events at El Centro and CCICS campuses, and NEIU commencements.
Responsibilities include planning staffing and operations services with SUECS staff, student groups, faculty, staff, rental groups, and other clients, supervising the work of student staff, freelance staff, and contractors, executing equipment setups, operating conference room technology, including web conferencing, and setting up portable amplification systems. After the Production Unit, the Operations Coordinator provides production support for events in the Sasha Gerritson Theatre, Recital Hall, as well as other spaces at all NEIU locations.
Job Description:
Coordinates operations for all events in the Student Union, Education Building, and for other SUECS/PTS-supported events on the north campus.
Advances event needs with NEIU faculty, staff, and external partners, renters, and other event organizers.
Executes the following: setup and strike of tables, chairs, portable staging, lecterns, and other event equipment, the configuration and operation of conference room AV technology including live sound amplification, projections, AV recording, and remote conference technologies such as Zoom, and coordination of event equipment loans.
Supervises and provides direction for a staff of student workers, freelance employees, and contractors to meet the operations needs for events in the Student Union, Education Building, and other SUECS/PTS-supported events on the north campus.
Creates training and protocol documentation.
Suggests improvements to administrative systems in support of departmental responsibilities.
Enforces University policy, and assists the Production Manager with creating and revising policy for the Production Unit.
Maintains equipment and records, including repairing event equipment, verifying and updating inventory documentation, creating and updating room signage, and notifying the Operations Manager of any issues outside of this scope. Reports facilities maintenance requests to Facilities Management.
Administrates venue calendars via the University scheduling system. Ensures activities in venues are accurately reflected in the scheduling system.
Provides production support as needed in the Sasha Gerritson Theatre and Recital Hall.
Covers and assists with the duties of the Production Unit when necessary.
After the Operations Manager, serves as secondary liaison to faculty, staff, rental clients and others, and advises and educates on equipment operations and facilities use.
Serves as primary or secondary event liaison to Police and Building Service Workers during SUECS/PTS-supported events.
Provides administrative support and management for rental events, including meeting with prospective clients, attending pre-production meetings for contracted rentals, serving as primary day-of production point-of-contact for NEIU venues, and reporting on space and staff usage for accurate invoicing.
Participates in the planning and execution of commencement and board meetings, and other off-campus or satellite PTS-supported events. This includes but is not limited to: organizing equipment, loading trucks, driving trucks, moving furniture, setting up, configuring, and operating AV equipment and conference room technology, and other duties normally performed on-campus. Participation at all…