About New Age Group
For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.
About New Age Group
New Age Group is a leading provider of electronic security, life safety, access control, surveillance, networking, and low-voltage solutions throughout Ontario. We design, install, maintain, and service security systems for commercial, industrial, institutional, multi-residential, places of worship, educational, and high-end residential clients.
We are seeking an experienced Alarm & Security Systems Technician specializing in intrusion alarm systems and ULC-compliant protective signaling systems. This role is ideal for a highly skilled technician who can independently perform installations, service calls, troubleshooting, inspections, and commissioning of commercial and residential security systems.
Position Summary
The Alarm & Security Systems Technician will be responsible for the installation, programming, service, inspection, troubleshooting, and commissioning of intrusion alarm systems, alarm communicators, and ULC Protective Signaling Systems as well as Surveillance, Access Control and others.
The successful candidate will have extensive experience with: DSC PowerSeries Neo
Qolsys IQ4
Alarm.com
ULC Burglar Alarm Systems
ULC Fire Alarm Protective Signaling Systems
This position includes both project-based installations and service work throughout the Greater Toronto Area.
Key Responsibilities
Intrusion Alarm System Installation Install, program, test, commission, and service DSC Neo, and Qolsys IQ systems.
Install and troubleshoot hardwired and wireless intrusion alarm systems.
Perform panel upgrades, panel replacements, and complete system takeovers.
Install and commission: Door and window contacts
Motion detectors
Glass break detectors
Shock sensors
Panic and duress devices
Smoke detectors
Heat detectors
Carbon monoxide detectors
Keypads and touchscreen interfaces
Alarm communicators
Verify proper operation of all zones, outputs, communication paths, schedules, partitions, and reporting formats.
Complete system startup, testing, commissioning, and customer training.
ULC Protective Signaling Systems Install, inspect, verify, maintain, and service ULC Burglary and Protective Signaling Systems.
Configure and test single-path and dual-path communication systems utilizing: Cellular
IP
Cellular/IP combinations
Perform signal verification with monitoring stations and supervising stations.
Complete required testing, inspection, verification, and commissioning documentation.
Assist with ULC-compliant system inspections and annual maintenance requirements.
Coordinate acceptance testing with: Electrical Contractors
Fire Alarm Contractors
Monitoring Stations
Consultants
Authorities Having Jurisdiction (AHJ)
Service & Troubleshooting Diagnose and repair alarm system faults and communication failures.
Troubleshoot: Open circuits
Ground faults
Device failures
Communication failures
False alarm issues
Programming errors
Cellular communicator failures
IP communication issues
Power supply faults
Network connectivity issues
Complete preventive maintenance inspections and service work.
Respond to emergency service requests when required.
Alarm.com Administration Install and activate Alarm.com communicators.
Configure customer accounts and mobile applications.
Program notifications, schedules, automation rules, and user…