About New Age Group
For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.
Position Summary
The Level II Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians.
This role requires an experienced technician capable of leading complex projects, resolving advanced technical challenges, maintaining high-quality workmanship, and ensuring all installations meet New Age standards, customer requirements, manufacturer specifications, and applicable industry regulations.
Level II Technicians play a critical role in technician development, quality control, and customer satisfaction.
Primary Responsibilities
Technical Leadership Provide technical support to field technicians.
Assist with project planning and execution.
Mentor Apprentices, Labourers, Technician I, and Technician II personnel.
Review installation quality and workmanship.
Support commissioning and technical escalations.
Assist with manufacturer training initiatives.
Advanced Security Systems
Intrusion Systems Advanced troubleshooting of intrusion alarm systems.
Commission complex alarm installations.
Resolve communication failures.
Conduct ULC-related inspections and testing.
Support monitoring integrations.
Access Control Systems Configure and commission complex access control systems.
Troubleshoot controllers, readers, and field devices.
Support enterprise-level deployments.
Verify system performance and functionality.
Conduct quality assurance inspections.
Surveillance Systems Configure and commission advanced IP surveillance systems.
Troubleshoot networked video systems.
Optimize camera layouts and performance.
Conduct surveillance system audits.
Verify recording retention and performance standards.
Fiber Optics
Senior Technicians must be capable of: Fiber troubleshooting
Fiber certification
Fiber commissioning
OTDR testing
Interpreting OTDR results
Diagnosing communication failures
Documenting fiber deficiencies
System Commissioning Commission newly installed systems.
Verify programming.
Verify customer requirements are met.
Conduct acceptance testing.
Perform final system verification.
Resolve deficiencies prior to customer onboarding.
Quality Assurance
Senior Technicians are responsible for: QA inspections
Workmanship reviews
Installation audits
SOP verification
Deficiency identification
Corrective action recommendations
The Level II Technician acts as a quality gatekeeper before customer acceptance.
Customer Training
Provide customer training on: Access Control Systems
Video Surveillance Systems
Intrusion Alarm Systems
Mobile Applications
User Management
Basic Troubleshooting
System Reporting Functions
Documentation
Review and complete: Service Reports
Inspection Reports
Commissioning Reports
Certification Reports
Deficiency Reports
As-Built Documentation
Customer Turnover Documentation
Required Qualifications
Experience Minimum 5+ years of industry experience
Commercial security systems experience
Access control experience
Video surveillance experience
Structured cabling experience
Fiber optic experience
Advanced troubleshooting experience
Technical Requirements
Level II Technicians are expected to demonstrate competency in: OTDR Testing
Fiber Certification
System Commissioning
Complex Access…