When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Director, Product Management, Scientific Services
Location(s)
US Remote - MA
Job Description
Scientific Services runs the work around the science so that our customers' scientists do not have to. The practice covers general lab services such as glassware, consumables, PPE, gas management and freezer farms; scientific support such as media and reagent preparation, chemical inventory, scientific shipping and metrology; and technical and analytical work including assay support, cell and tissue culture, purification and instrument-based services such as flow cytometry, LC-MS, NMR, NGS and high-content imaging. It is delivered by specialists embedded in customer laboratories, working to the customer's own SOPs in regulated (GxP) environments.
The Practice Director owns Scientific Services globally as a product. The role defines what the practice sells, why customers buy it, what it costs to deliver, how it is priced and how it evolves, and carries accountability for its revenue, growth and profit.
Owning the product carries two obligations to the rest of the business. The Director enables the commercial organisation to sell it, giving them the proposition, evidence, pricing and confidence to take it to customers. The Director equally enables the operational organisation to deliver it, providing the service design, methodology, standards and capability that make delivery consistent and profitable in every account and region. Alongside this, the Director builds the capability the market will require before it is asked for and represents the organisation as a recognised authority in the field, combining direct leadership of a team of Subject Matter Experts and technical functions with extensive influence across regional, commercial and functional leadership.
Job Responsibilities
Own the commercial performance of the practice globally, including revenue, growth and profit. Set the annual plan and the multi-year trajectory, and make the investment, pricing and rationalisation decisions required to deliver them.
Define the offering strategy and multi-year roadmap: segments served, offerings to build, scale, partner on or retire, and the position the practice holds against competitors, grounded in market assessment, competitive analysis and customer evidence.
Define the customer value proposition, and own the pricing, packaging and rate card architecture together with the business case evidence that supports it.
Own service development end to end, taking offerings from concept through design, business case, pilot, launch and hypercare into scaled delivery that is sellable, repeatable and profitable by design.
Own go to market and sales enablement, including positioning, qualification criteria, proposal content, pricing guardrails and training, and personally lead the shaping of strategic and complex pursuits.
Set and protect the delivery standard through the methodologies, governance, quality frameworks and performance metrics that make delivery consistent in every account and region, with the assurance mechanism to prove it is being met.
Build capability ahead of demand, maintaining a forward view of the science, regulation, technology (laboratory automation, informatics and applied AI) and customer operating models, and owning the workforce capability plan and succession for critical expertise.
Represent the practice externally as a recognised authority through customer executive forums, industry…