When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Lab Equipment Service Engineer
Location(s)
Cambridge, MA, Customer Site - MA
Job Description
Summary
PerkinElmer helps scientists, researchers, and clinicians address critical challenges across science and healthcare. Our Service Engineers play an essential role in supporting laboratory productivity by ensuring scientific instruments operate safely, reliably, and efficiently.
As a Lab Equipment Service Engineer, you will perform hands-on installation, troubleshooting, repair, and maintenance of laboratory instruments at customer sites. You will work directly with laboratory personnel to diagnose equipment issues, minimize downtime, and keep critical laboratory operations running smoothly.
This role is ideal for a technically minded professional with experience servicing, repairing, or maintaining laboratory instruments, scientific equipment, or other complex electromechanical systems. Success requires strong troubleshooting skills, attention to detail, a customer-focused approach, and the ability to work independently in a field-based environment.
Key Responsibilities
Instrument Service, Repair & Maintenance
Install, troubleshoot, repair and maintain PerkinElmer and applicable third-party laboratory instruments at customer sites.
Perform scheduled preventative maintenance and unscheduled corrective repairs to ensure instruments operate safely and meet established performance specifications.
Diagnose mechanical, electrical, electronic, and instrument performance issues using technical documentation, service manuals, diagnostic tools, and established troubleshooting procedures.
Perform instrument inspections, calibrations and operational checks as required for supported equipment.
Respond to customer service requests within established timelines, prioritizing equipment issues to minimize downtime and disruption to laboratory operations.
Document service activities, troubleshooting findings, repairs, parts usage, and instrument status accurately in service management systems.
Identify recurring equipment issues and communicate potential product quality concerns through established quality reporting processes.
Complete required technical training and pursue additional product certifications to expand instrument knowledge and service capabilities.
Customer Support & Technical Communication
Serve as a primary technical contact for customers during onsite service visits, providing professional, responsive, and effective support.
Explain equipment issues, recommended repairs, maintenance requirements, and instrument operation in a clear, customer-friendly manner.
Provide customer familiarization and basic instruction on instrument operation, routine maintenance, and appropriate equipment care.
Work with laboratory personnel to understand instrument applications, workflows, and operational needs.
Identify opportunities to improve instrument performance, reduce recurring service issues, and enhance the overall customer experience.
Communicate service needs, potential equipment upgrades, and relevant support offerings when appropriate.
Field Service Operations & Team Collaboration
Manage daily service activities, travel schedules, service documentation, and customer commitments across an assigned territory.
Partner with other Service Engineers, technical support teams, sales representatives, and internal service organizations to resolve complex instrument issues and support customer needs.
Maintain…