About the role
As Head of APAC HR Shared Service Center, you are accountable for end-to-end HR service delivery across the APAC region, operating through a scalable Shared Service Center model. You lead the HR Operations and service delivery team, ensuring consistency, compliance, and measurable performance across countries.
At senior leadership level, you translate global people strategy into regional execution, driving operational excellence, process standardization, and digital enablement to deliver a high-quality employee and manager experience at scale.
This is your new job
You will lead and continuously evolve HR service delivery across APAC, ensuring efficiency, governance, and strong business alignment:
Own and develop the APAC HR service delivery operating model, including SSC and country interfaces, with clear governance and accountability structures
Translate global HR strategy into regional priorities, roadmaps, and performance targets aligned to business needs
Lead HR Operations service delivery across the full employee lifecycle, ensuring standardized and high-quality execution
Establish and manage service performance frameworks, including SLAs, KPIs, dashboards, and regular operating reviews
Drive operational excellence across HR, focusing on cycle time reduction, data quality, and service experience improvements
Lead regional process harmonization and transformation initiatives, including automation, workflow optimization, and AI-enabled improvements
Ensure HR processes are fully enabled through systems (HRIS, ATS, case management) and supported by strong data governance
Own vendor strategy and performance across HR Operations and Talent Attraction, ensuring quality, cost control, and compliance
Act as senior escalation point for service delivery risks, stakeholder expectations, and operational challenges across APAC
Lead, develop, and grow high-performing teams across HR Operations, including leadership capability and workforce planning
This is you
You are an experienced HR leader with a strong background in Shared Services, operational excellence, and multi-country leadership:
Bachelor’s degree required; Master’s degree preferred in HR, Business, or a related field
12+ years of progressive HR experience, including leadership roles in HR Shared Services, HR Operations, or transformation environments
Proven experience leading multi-country HR service delivery, ideally within APAC
Strong expertise in Shared Services models, service catalogues, SLA management, and process standardization
Solid understanding of end-to-end Talent Attraction delivery, including metrics, governance, and technology
Experience with HR systems and digital enablement (HRIS, ATS, workflow tools), including transformation and optimization initiatives
Strong track record in driving operational excellence, continuous improvement, and large-scale transformation
Executive-level stakeholder management with the ability to influence across regions and functions
Excellent communication and presentation skills in English, with the ability to clearly articulate complex topics and influence senior stakeholders across regions and functions
Strong data-driven mindset with disciplined performance management and decision-making
Ability to translate strategy into execution and deliver measurable outcomes in complex environments
Proven leadership capability, including leading managers and building high-performing teams
Strong risk awareness and judgement in compliance-sensitive HR domains
This is what we offer
At Nexperia, you will play a critical leadership role in building and scaling a modern, globally aligned HR organization:
End-to-end leadership responsibility for HR service delivery across APAC.
Opportunity to shape and mature a Shared Service Center model in a global, matrix organization
Direct impact on operational performance, employee experience, and business outcomes across multiple countries
A transformation-driven environment focused on…