Location: Remote
ERGO NEXT's mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.
Simply put, wherever you find small businesses, you’ll find ERGO NEXT.
Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.
What You’ll Do
Work in tandem with the Claims Leadership Team to develop and lead through completion claims settlement strategy on a claim-by-claim basis
Manage and provide feedback to Claim Specialists on claim results and audit results
Provide file direction and oversight as needed with direct reports
Create procedural documents with data in support of recommendations to improve expenses, cycle time, and service
Work inter-departmentally to investigate insurance claims and facilitate claims handling activities
Prepare and present accurate, clear, thorough, and concise reports and letters to key company personnel, including reports on complex and/or highly detailed claims, providing conclusions and recommendations
Use experience and judgment to determine when additional in-house or outside expert assistance may be required
Manage vendor relationships as necessary
Leads an experienced team of Claim Specialists to adhere to Best Practices, Compliance, Reserving Guidelines, and Litigation Guidelines
What We Need:
Commercial General Liability Claims Experience, specifically Construction Defect, Professional Liability, EPLI, etc.
Minimum of 5 to 10+ years of management experience
Litigation management experience
Vendor management skills
Outstanding attention to detail, organization, multi-tasking, problem-solving, interpersonal, and customer service skills
Must have excellent written and verbal communication (e.g. roundtable presentation) skills
Ability to understand claims adjudication processes, claim law, and jurisdictional issues
Strong research and investigative abilities
Negotiation, conflict resolution, and persuasion abilities
Trustworthiness, integrity, and personal accountability
Adherence to standards of ethical behavior and professional conduct
Keen service orientation and ability to grasp and respond to sundry client needs
Achieved or working towards any of the following designations: CPCU, PCLS/PCLA, SPPA, AIC2, SCLA
Bachelor’s degree required, advanced degree preferred
Note on Fraudulent Recruiting
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @next-insurance.com or @ nextinsurance.com . Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website ( https://consumer.ftc.gov/articles/job-scams ), or you can contact your local law enforcement agency.
The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position across all US…