We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.
All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.
Job Summary
The IT Specialist handles a broad range of user support requests, including common technical and service‑related issues. The role applies working knowledge of systems, tools, and procedures to resolve issues efficiently and escalate non‑routine requests appropriately. The position supports daily help desk operations and may assist less experienced team members by sharing knowledge and best practices.
Job Description
Key Responsibilities
User Support & Issue Resolution
Respond to routine and moderately varied support requests via phone, email, chat, or ticketing system.
Troubleshoot common hardware, software, and access issues using established procedures.
Perform standard system or account maintenance activities in accordance with policies.
Resolve assigned requests independently or escalate issues as needed.
Ticket Management & Documentation
Accurately document user issues, actions taken, and resolutions in the ticketing system
Apply judgment when procedures require minor interpretation or adjustment
Ensure tickets are properly prioritized, categorized, and updated through resolution
Monitor assigned requests to ensure timely completion
Customer Service & Communication
Communicate with users and team members on issues requiring explanation or clarification
Provide clear status updates and guidance to end users
Maintain a professional, service‑oriented approach in all interactions
Collaborate with peers and seek guidance from more experienced resources as needed
Processes, Compliance & Improvement
Follow IT policies, security standards, and data confidentiality requirements
Identify recurring issues or process gaps and raise observations to supervision
Participate in training, knowledge sharing, and team meetings
Support ongoing improvement of support processes and documentation
Scope & Impact
Impact is primarily at the team level through quality, accuracy, and timeliness of support
Work is generally routine but may require interpretation of standard procedures
Issues are typically resolved using established processes or guided escalation
Qualifications
Education & Experience
Minimum:
High school diploma or GED required
One year of prior experience in IT.
Preferred:
Associates in IT preferred
Three years’ of IT experience in manufacturing environment preferred
Knowledge, Skills & Abilities
Working knowledge of supported systems, tools, and service processes
Ability to resolve routine issues independently
Ability to interpret procedures and make minor adjustments when needed
Strong documentation and customer service skills
Ability to manage multiple requests in a structured environment
Organizational Impact
Works to deliver day-to-day objectives with moderate impact on achievement of results for the team
Work consists of tasks that are typically routine, with some deviation from standard practice
Works under moderate supervision for routine tasks
May seek advice of more senior employees in the same team
Communication & Influence
Communicates with contacts typically within the team on matters that involve obtaining or providing information requiring some explanation or interpretation to reach agreement
Innovation & Complexity
Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems
May be required to highlight areas of concerns/problems to supervisor in own team
Daily challenges are generally routine, but may require interpretation of procedures or…