WHO YOU’LL WORK WITH
This role reports to Sr. Director – Nike Direct Stores, GC and partners closely with the Greater China territory business leader and Nike Direct leadership team. You’ll work across Store Leadership, Marketplace, Consumer Experience, Finance, Planning, etc. teams, while connecting with global and geography Retail Operations partners.
WHO WE ARE LOOKING FOR
A commercially minded retail operations leader who combines enterprise-level strategic thinking with deep understanding of store execution. This leader is equally comfortable challenging assumptions in a leadership discussion, diagnosing performance through data and translating direction into simple, executable operating mechanisms for store teams. This person combines strategic thinking, structured program leadership, strong analytical judgment and hands-on understanding of store execution.
The ideal candidate brings sound judgment, curiosity and courage; builds trust across a complex matrix; creates clarity amid ambiguity; use insights to influence decisions, anticipate risk and focus resources on the opportunities that matter most to consumers, teams and the business; shape early-stage requirements, align diverse stakeholders and lead complex initiatives through readiness, go-live, adoption and value realization
WHAT YOU’LL WORK ON
Strategic advisory and business decision support
Act as a trusted strategic advisor to the territory business leader and Nike Direct leadership team on store performance, operating priorities, investment choices and transformation opportunities.
Build an integrated view of business performance by connecting financial, traffic, conversion, productivity, inventory, labor, service and consumer signals.
Turn complex data into clear insights, scenarios and recommendations, highlighting trade-offs, risks, root causes and actions required.
Establish forward-looking performance reviews and decision forums that enable timely course correction and disciplined follow-through.
Transformation of PMO and system go-live leadership
Own the business PMO for major Nike Direct store transformation programs, including new point-of-sale, workforce management and AI-enabled reporting systems.
Establish integrated roadmaps, governance, milestones, decision rights, dependencies, risk management, issue resolution and executive reporting across multiple workstreams.
Represent the business throughout discovery, requirement definition, solution design, testing, deployment and post-launch stabilization, ensuring technology choices solve real store needs.
Lead business readiness across process design, operating procedures, data, controls, training, communications, field support and change adoption.
Partner with Technology teams on system performance and issue prioritization while maintaining clear business ownership and accountability.
New concept store enablement
Partner with concept, marketplace, merchandising, consumer experience, technology, finance, real estate and field teams to define operating requirements and launch readiness.
Develop the operational blueprint covering workflows, staffing assumptions, workforce routines, service model, inventory processes, technology, reporting and governance.
Identify launch risks and execution gaps early; lead cross-functional resolution and establish clear readiness criteria before opening.
Lead cross-functional review meetings, assess consumer, team and commercial outcomes, and capture learning for future concepts and portfolio decisions.
Store operations strategy and operating model
Define and evolve the Greater China Nike Direct store operations strategy in line with territory and broader Nike Direct priorities.
Translate strategy into scalable standards, routines, playbooks and governance that are clear for store teams and adaptable to different store concepts, cities and trading conditions.
Own the operating rhythm for peak moments, seasonal transitions, new initiatives and other business-critical…