WHO YOU’LL WORK WITH
The Global Supply Chain Technology Team enables the warehouse systems, integrations, reporting, and operational capabilities that support Converse distribution across North America and the Converse European Logistics Centerin Belgium.The team partners with Distribution Center Operations, Supply Chain and Logistics, SAP and integration teams, infrastructure providers, enterprise technology, and external solution partners to deliver reliable warehouse capabilities. The team supports Manhattan WMi (IBMi Platform), Manhattan SCI (IBM Cognos) reporting, inventory synchronization, fulfillment, shipping, returns, value-added services, warehouse automation, and connected suppy chain integrations. The team is strengthening internal support capability, operational resilience, documentation, and continuous improvement across these business-critical platforms.
WHO WE ARE LOOKING FOR
The Senior Warehouse Management Systems (WMS) Engineer is a Bangalore-based, hybrid, hands-on senior individual contributor responsible for supporting, maintaining, configuring, and enhancing warehouse management capabilities across North America Distribution Centers and Converse ELC in Belgium. Working under the direction of the WMS Lead, this role provides advanced L2/L3 technical support for Manhattan WMi (IBMi Platform) and related applications. The engineer independently diagnoses production issues, implements approved configuration and reporting changes, supports integrations and deployments, and contributes technical analysis and recommendations to the Lead and broader solution teams. The role focuses on reliable execution and deep technical support. Accountability for technology strategy, solution ownership, roadmap decisions, cross-team governance, and overall delivery leadership remains with the WMS Lead or Technology Manager.
WHAT YOU’LL WORK ON
• Provide L3 technical support for Manhattan WMi (IBMi Platform) and related supply chain applications, following established support and escalation processes.
• Troubleshoot complex incidents affecting receiving, putaway, inventory management, replenishment, wave planning, picking, packing, shipping, returns, and value-added services.
• Analyze system logs, IBM i job logs, database records, interface messages, batch jobs, and transaction history to identify faults and restore service.
• Perform root-cause analysis for assigned incidents, document findings, and implement approved corrective and preventive actions in partnership with the WMS Lead.
• Use approved AI and automation capabilities to improve incident troubleshooting, technical analysis, documentation, testing, and operational support while adhering to enterprise security and responsible AI standards.
• Work with L1/L2 support, business teams, integration teams, infrastructure teams, vendors, and software providers to resolve assigned incidents and service requests.
• Participate in the on-call support rotation and provide escalation support during critical operational events, peak periods, planned changes, and major deployments.
• Configure, test, document, and implement approved Manhattan WMi (IBMi Platform) enhancements and operational process changes.
• Support requirement clarification and provide technical input, effort estimates, constraints, and impact findings to the WMS Lead and solution owners.
• Execute impact assessments for assigned changes and raise risks, dependencies, or design concerns for Lead review and decision.
• Support warehouse initiatives, customer or process onboarding, automation changes, and omnichannel capabilities
through configuration, testing, deployment, and hypercare activities.
• Maintain WMS configuration records, technical documentation, process flows, support runbooks, troubleshooting guides, and knowledge articles.
• Monitor and support integrations between WMS, SAP, order management, transportation systems, automation platforms, carrier solutions, and reporting services.
• Investigate…