Join a community-focused supported housing provider in a rewarding Housing Support Officer role supporting vulnerable women in a small supported housing service in Worcester. This is a fantastic opportunity for someone with housing or supported housing experience who wants to make a genuine difference while helping residents maintain their tenancies and improve their stability.
The service currently accommodates five residents with medium-level support needs, with the potential to increase capacity in the future. Residents may have a range of complex needs, including mental health concerns, self-harm, alcohol use, social isolation and difficulties engaging with support services. You’ll be providing a combination of housing management, tenancy sustainment and practical support , working closely with residents and external agencies to ensure their housing needs are met and risks are appropriately managed.
As a Housing Support Officer, you will be:
· Managing housing and tenancy-related matters across the supported housing service
· Supporting residents with tenancy sustainment, Housing Benefit, Universal Credit and other welfare-related matters
· Completing housing documentation, including risk assessments, notices to quit and case records
· Carrying out property inspections, welfare checks and monitoring visits
· Supporting new residents with their housing and support plans
· Identifying and responding appropriately to safeguarding, mental health, self-harm and alcohol-related concerns
· Liaising with mental health teams, local support services and other external agencies
· Building positive professional relationships with vulnerable residents, including those who may be reluctant to engage
· Maintaining accurate records of incidents, risks, support and tenancy-related activity
· Escalating complex or high-risk cases to management where appropriate
I’d love to speak to anyone who has:
· Previous experience working within housing, supported housing or tenancy management
· A strong understanding of housing management procedures and tenancy documentation
· Experience supporting vulnerable residents with complex or multiple needs
· Knowledge of safeguarding and experience responding to challenging situations
· An understanding of Housing Benefit, Universal Credit and tenancy sustainment
· Excellent communication skills and the ability to build trust with residents
· The confidence to liaise with external agencies and develop effective referral networks
· Strong organisational and administrative skills, with excellent attention to detail
· A calm, resilient and professional approach when dealing with challenging or demanding behaviour
Key requirements for this Housing Support Officer role:
· Previous housing or supported housing experience is essential
· Experience working with vulnerable adults and/or complex needs
· Understanding of safeguarding and risk management
· Ability to complete accurate housing paperwork and case records
· Female worker required due to the nature of the women-only service
· Available to work two days per week , ideally Wednesday and Thursday, although alternative weekdays may be considered
· Able to start urgently following induction and training
The role is offering:
· 2 days per week
· Ideally Wednesday and Thursday , with some flexibility
· Approximately 9:00am–5:00pm / 5:30pm
· 3–6 month temporary contract
· Urgent start available following induction and training
· One-day induction plus online training
· Additional management support available for complex or high-risk cases
· A rewarding opportunity to make a genuine difference to vulnerable residents
Travel & Location:
This role is based within a women-only supported housing service in Worcester , where you’ll work directly from the accommodation alongside residents and the wider management/support team.
Worcester offers excellent transport links, with easy access to the M5, A44 and A38 , as well as regular local bus and rail services. The role…