An exciting opportunity has arisen for a Tenant Liaison Officer to join a growing regeneration business delivering construction, maintenance and refurbishment programmes across the UK.
The role will involve acting as the main point of contact for residents throughout improvement works, building strong relationships and ensuring customers are kept informed and supported throughout the process.
Candidates should ideally be based around Derby and be able to cover an initial six-month scheme in Melton, followed by projects across the East and West Midlands corridor.
Key Responsibilities Act as the main point of contact for residents throughout improvement works.
Build positive relationships and maintain high levels of customer satisfaction.
Coordinate appointments and access with site and operational teams.
Keep residents updated on works, timescales and any potential disruption.
Conduct resident visits and proactively address concerns.
Support vulnerable residents and consider individual needs.
Handle customer enquiries, complaints and service requests professionally.
Work closely with site teams to resolve issues efficiently.
Maintain accurate customer records and provide regular feedback.
Liaise with clients, contractors and community stakeholders.
About You Essential: Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer within construction, social housing or planned maintenance.
Confident handling resident enquiries, complaints and challenging situations.
Excellent communication and relationship-building skills.
Strong organisational skills with the ability to manage multiple priorities.
Experience within social housing, construction, planned maintenance or property services.
Good understanding of customer service, confidentiality and data protection.
Confident engaging with residents and working alongside site teams.
Full UK driving licence.
What's on Offer? £28,000 – £35,000 salary.
Car allowance.
Permanent position.
Projects across the East and West Midlands.
Pension contribution scheme.
Life assurance and private healthcare.
Bonus scheme.
Excellent training and career progression opportunities.
If you’re an experienced customer-focused professional who enjoys building relationships, solving problems and making a genuine difference to residents, apply now or contact Olivia at olivia.taylor@niyaapeople.co.uk for more information.