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Title:
Assistant Director of Systems & Analytics (Office of the Registrar)
Reports To:
Director, Information Systems & Analytics
Position Summary:
The Assistant Director for Information Systems and Analytics supports the technical operations of the Office of the Registrar under the direction of the Director of Information Systems and Analytics. This role assists in maintaining the integrity of student data, supports the modernization of Registrar business processes, and serves as a technical resource for staff, faculty, and students. The Assistant Director works collaboratively with the Director, University Information Systems, Academic Departments, and the Office of the Provost to implement technology solutions and support ongoing system operations.
Essential Functions
ERP Implementation & System Modernization Support Assist with ERP Migration: Support the transition to the new student ERP by assisting with data mapping, testing, and business process documentation in coordination with the Director and University Information Systems.
System Enhancements: Develop, test, and implement web-based enhancements, including online forms and automated workflows, to improve the student and faculty experience.
Change Management Support: Assist in identifying opportunities to modernize scheduling, registration, and graduation services through the new ERP’s capabilities under the direction of the Director.
Data Analytics, Reporting & Quality Assurance Analytics & BI: Serve as a technical resource on student data. Build and maintain operational dashboards using Snowflake, MicroStrategy, and other BI tools to support data-driven decision-making.
Advanced Querying: Utilize SQL to query complex student databases, providing ad-hoc analysis and recurring reports for university stakeholders.
User Acceptance Testing (UAT): Design and execute test cases and scenarios for system upgrades, patches, and ERP rollout activities to ensure data accuracy and system reliability.
Security Management: Assist with access control and security permissions for student information systems to support FERPA compliance and data integrity.
Business Process Optimization & Operations Technology Planning Support: Assist the Director and Registrar in assessing departmental technology needs and supporting short-term and long-term technology priorities.
Process Analysis: Perform business process analyses to identify bottlenecks; document and implement technical solutions that streamline Registrar operations.
Lifecycle Communication: Design, build, and maintain student outreach campaigns within the CRM/BRM system to ensure proactive engagement throughout the student record lifecycle.
Training & User Support End-User Support: Provide troubleshooting and support for Registrar staff and the broader campus community.
Educational Documentation: Create and publish user guides, training manuals, and “how-to” documentation for students, faculty, and staff.
Staff Training: Conduct training sessions on various software applications, ensuring staff are updated on system releases, patches, and new ERP functionalities.
Additional Functions:
Serve on internal committees as a representative of the Registrar’s Office as assigned.
Assist with the creation and updating of content on Registrar websites, web forms, and related communications as directed.
Be available to work evenings and weekends, as needed, to support system deployments, campus events, peak operational periods, and unexpected operational or technical emergencies requiring immediate attention or response.
Contribute to the success of the Office of the Registrar by assisting with all other functions as assigned.
Pre-Requisite Qualifications :
Education: Bachelor’s degree in Computer Science, Business Information Systems, or a related technical field.
Technical Expertise: Proficiency in SQL (Structured Query Language) and at least three years of experience…