WHO WE ARE:
The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.
Job Summary:
The Director, Mission Volunteer Engagement is responsible for driving the performance and strategy execution and continuous improvement of the volunteer-led mission delivery efforts across the country including the MS Ambassador Program. This leader is responsible for the performance of a team of regional volunteer engagement managers and an assistant director, driving recruitment, training, engagement, and recognition efforts for a national corps of mission volunteers.
The Director ensures that volunteer roles are impactful, well-supported, and strategically aligned with the Society’s mission delivery priorities. This position plays a key role in amplifying community voice and lived experience through volunteer storytelling, education, and outreach, while building organizational capacity through volunteer-powered programs and efforts.
Location Requirements
Remote - Flexible Location
Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships.
This role directs regional market-based roles; therefore could require regular, in-person attendance at meetings, constituent interactions, and events as well as travel as required and necessary up to approximately 50% of the work time.
Compensation:
The estimated hiring compensation range for this role is $75,000 - $85,000 . Final offers will be based on the candidate's geographic location, consider career experience, and may vary from this range due to these and other factors.
Main Responsibilities:
Team Leadership & Talent Development
Lead, coach, and develop a team of staff who support volunteer recruitment, onboarding, training, and recognition across multiple regions.
Build a high-performing, inclusive team culture grounded in collaboration, innovation, and accountability.
Provide feedback and coaching to support performance and professional growth.
Align staff goals and priorities with the national volunteer engagement strategy.
Volunteer Program Execution & Oversight
Oversee national implementation of the MS Ambassador Program, including role design, recruitment pipelines, and mission-aligned activities.
Ensure training, tools, and systems are in place to support volunteer effectiveness and consistency.
Guide implementation of volunteer-led programs in collaboration with community program and digital program teams.
Support expansion of volunteer roles in alignment with strategic priorities (e.g., outreach, advocacy, education, storytelling, support).
Volunteer Experience & Engagement
Champion a volunteer experience that is inclusive, engaging, and impactful.
Ensure volunteers are recognized, retained, and empowered to contribute meaningfully.
Embed the voice and lived experience of MS Ambassadors into program planning and execution.
Use data and feedback to improve volunteer satisfaction and performance.
Identify ways to reduce barriers and streamline intake, training and overall engagement of volunteers.
Cross-Functional & Community Collaboration
Identify new ways to increase opportunities and connections through mission volunteer initiatives.
Collaborate and plan in synergy with internal partners (e.g., Digital Programs, Marketing & Communications,…