- Pay
- $18–25/hr
- Where
- US · Remote, US · Remote
- Level
- Mid
Tech problems don't fix themselves — but you can. As a Technical Support Specialist at NoGigiddy, you'll troubleshoot software, connectivity, account, and platform issues for our users and partners. You don't need to be an engineer. You need to be methodical, calm under pressure, and genuinely good at breaking down a problem until you find the root cause. We'll train you on our tech stack. You bring the mindset: curious, persistent, and always working toward a resolution.
Responsibilities
Respond to technical support requests via chat, email, and ticketing systems
Diagnose and troubleshoot software bugs, login issues, connectivity problems, and platform errors
Guide users through step-by-step solutions with clear, non-technical language
Escalate complex or unresolved issues to the engineering team with thorough documentation
Reproduce reported bugs and provide detailed logs or screenshots to support escalations
Maintain a personal resolution rate above team benchmarks
Identify and document recurring issues for the product and engineering teams to address at the root
Requirements
No CS degree or engineering background required
Genuine comfort with technology — you're not intimidated by error messages or system logs
Strong logical and systematic problem-solving approach
Excellent written communication — technical clarity in plain language is the job
Patient, empathetic, and focused on resolution even when users are frustrated
Familiarity with ticketing systems (Zendesk, Freshdesk, Intercom) is a plus
Reliable internet and a distraction-free workspace
Benefits
Competitive pay of $18–$25/hr
Full technical onboarding on our platform, tools, and systems
Fully remote position
Growth path into technical account management, QA, and product support roles
Work directly alongside product and engineering on real bugs and improvements
Access to the full NoGigiddy network of remote earning opportunities
NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, clinical trials, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.