Location: Newcastle (minimum 3 days onsite or willingness to relocate)
Interested in Technology? Looking for a Career Rather Than Just a Job?
We're looking for ambitious, organised and people-focused individuals to join as Junior Service Managers .
This is an excellent opportunity for someone early in their career who has an interest in technology, business operations, or digital services and wants to develop a long-term career in Service Management.
You don't need previous Service Management experience.
We're looking for people with strong communication skills, a proactive mindset, and a genuine interest in how technology and business services work. We will provide the training and support to help you develop the Service Management skills needed to succeed.
What is Service Management?
Service Managers help ensure that technology and business services run smoothly for users and customers. They coordinate people, processes and communications, helping resolve issues, improve services and keep stakeholders informed.
It's a career that combines:
People skills
Problem solving
Technology
Stakeholder management
Business operations
What You'll Be Doing
Supporting service delivery activities
Working with technical teams and stakeholders
Tracking service performance and reporting
Supporting operational meetings and reviews
Helping coordinate incidents and service issues
Identifying opportunities to improve services
Developing expertise in Service Management and Service Delivery
We'd Love To Hear From You If You:
Have an interest in technology and digital services
Enjoy solving problems
Like working with people
Are naturally organised
Can manage multiple priorities
Communicate confidently
Want to develop a long-term career in technology or operations
Great Backgrounds Include
Technology graduates
Business graduates
Career changers interested in technology
Professionals with operations experience
PMO, project support or operations professionals
IT support or technical support staff
Customer-facing professionals with a genuine interest in technology
Individuals who have completed technology bootcamps or self-learning programmes
What You'll Gain
Training provided
Exposure to large-scale technology and business services
A clear career path into Service Management
Valuable industry experience
Ongoing development and mentoring
Opportunities to grow into more senior Service Management roles
Requirements
Essential Skills & Attributes
Strong communication and interpersonal skills
Excellent organisation and attention to detail
Customer-facing or customer service experience
Ability to manage multiple tasks and priorities
Proactive approach to problem solving
Strong willingness to learn and develop
Comfortable working with a range of stakeholders
Ability to work independently and as part of a team
Desirable
Understanding of Service Management or Service Delivery concepts
Awareness of ITIL principles
Experience producing reports or analysing performance data
Experience supporting operational or business processes
Eligibility Requirements
To be considered, you must:
Be SC Eligible
Have a minimum of five years' UK residency
Have no absences exceeding 30 consecutive days outside the UK during that period
Be based in Newcastle or within a one-hour commute, or be willing to relocate
Be willing to work in the office three days per week
Benefits
What We Offer
Starting salary of £26,700 with pay reviews at 6 and 12 months based on performance.
Pathway to a potential permanent role with our client after 18 months
A supportive environment focused on your development.
Exposure to real projects and programmes.
This role provides a structured pathway into Service Management, offering exposure to service governance, stakeholder management, operational delivery, and continuous improvement activities. Successful candidates will gain valuable experience working within a large-scale client environment and will be supported in developing the skills required to progress…