Make a difference. Be happy. Grow your career.
The ideal candidate will have experience configuring, customizing, maintaining, and administering on the ServiceNow platform. This role will partner with internal stakeholders and clients to help design and implement ServiceNow based applications, workflows, dashboards, reports, portals, etc. to optimize business processes.
Day-to-day duties will include development for upgrades, syncing environments, maintaining the system's operational efficiency by supporting user acceptance/performance/security/usability testing, developing and maintaining system documentation, and resolving incidents and change/problem requests. The role will also focus on end user experience within the system to optimize the user workflows.
Nordic, Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.
The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to specifications luates and manages new strategic business opportunities, mergers, acquisitions, partnerships, alliances and/or ventures. Oversees
market analysis, monitors competitive activity, and identifies client needs. Provides leadership in the planning, design, due diligence, and
implementation of strategic business development objectives. Defines vision, strategies, and tactics for team.
Key RESPONSIBILITIES
ITSM Developer responsibilities include:
Configure, customize and use of scripting to build and improve ServiceNow applications, including, but not limited to creation of forms, workflows, service requests, ACLs, and email notifications
Create scripts and develop intuitive forms, workflows, and strict security rules( ACLs) to improve our IT, HR and customer Service teams work across ITSM, CSM, HRSD, ITAM and ITOM (CMDB).
Dig into platform issues, perform root cause analysis and constantly refine processes to streamline employee workflows, IT Support and Customer Service
Collaborate with various business stakeholders to translate their business needs into scalable, real-world ServiceNow applications and lead cross-functional project rollouts.
Develop OOTB functionality and limit custom integrations that link ServiceNow with other core enterprise tools and rigorously testing everything before it goes live to protect sensitive data.
Keep the instance secure and up to date by applying the latest ServiceNow releases, patches, and plugins while retaining a healthy platform.
Build monitoring tools, dashboards, reports that provide leadership with metrics to manage their business, tracking SLAs, and CMDB health
Create roadmaps to support business services usings CSDM models so IT, HR and the business stakeholders speak the same data language.
Maintain and refine CMDB governance processes and data quality standards to support efficient IT Operations, Change Management, and Incident routing.
Serve as ServiceNow subject matter expert, training users, promoting the value of unified portals, and leading technical discussion aligned on best practices.
Skills And Experience
Required Skills and Experience
Generally requires a Bachelor's degree and 5 years of related experience, a Master's degree and 3 years of related experience, or 8 years of related experience and no degree.
Bachelor’s degree or Masters degree in Information Technology, Computer Science or other related field.
5+ years of ServiceNow experience, specifically CSM, ITOM (CMDB), SPM, ITSM modules including Portals.
3+ years ServiceNow development experience across multiple modules.
3+ years’ experience with scripting languages such as PERL, JavaScript, Python, Shell including Angular and React libraries.
2+ years of working experience across three or more of the…