Your mission
Customer Development & Relationship Management
Build and maintain strong relationships with customers, from onboarding to strategic and contractual discussions with key decision-makers.
Participate in quarterly business reviews, monitor market and customer developments, and translate business needs into service improvements.
Align customer expectations with internal teams and sales, balancing different interests to ensure long-term customer satisfaction.
Annual Planning & Contract Management
Develop annual account plans and budgets focused on customer objectives, satisfaction, contract performance, and revenue growth.
Define, prepare, and manage Service Level Agreements (SLAs), evaluate existing contracts, and propose improvements.
Coordinate service delivery requirements, customer consultation structures, invoicing, and customer documentation.
Service Delivery & Performance
Monitor service delivery against agreed costs, quality standards, SLAs, and customer satisfaction targets.
Coordinate internal teams and suppliers, manage escalations and complaints, and ensure timely communication and resolution.
Analyze service performance, support audits, and drive continuous improvement to prevent issues and enhance service quality.
Consultative Sales & Reporting
Identify opportunities to expand services and collaborate with sales teams to follow up on leads, quotations, and orders.
Analyze service reports and KPIs, provide management insights, and advise on service quality and performance.
Work with finance and customers to resolve billing disputes and support effective decision-making.
Your profile
Bachelor’s or university degree or equivalent working and thinking level
Several years of customer success management experience
Experience in managing/coordinating teams
Financial knowledge of credit control and turnover monitoring
Knowledge of IT, cloud and data centers
Excellent communication skills in both German and English.
Strong attention to detail, analytical thinking, and problem-solving skills.
Customer-oriented, commercially minded, and confident in advising and negotiating with customers.
Strong relationship management and stakeholder engagement skills.
Proactive, performance-driven team player with an innovative mindset and a passion for continuous improvement.
Ability to translate strategy into action and drive results.
Why us?
Berufliche Perspektive am Puls der Digitalisierun
Flache Hierarchien und Du!-Kultur über die gesamte NorthC Gruppe
Ein hybrider und flexibler Arbeitsplatz – arbeite im Office oder von zu Hause
Top Sozialleistungen wie einer Betrieblichen Altersvorsorge
Regelmäßige Mitarbeiterevents zur Stärkung und Förderung der Unternehmenskultur und der Mitarbeiterwertschätzung
Kostenlose Zwischenverpflegung (Wasser, Kaffee, Tee, Obst)
Möglichkeit der Nutzung eines Jobrades
Mitgestaltung von Prozessen und Innovationen