About the Opportunity
Job Summary
Northeastern University is creating one of the world's most ambitious university entrepreneurship ecosystems, anchored by the 300 Mass Ave innovation hub in Boston and connected across Northeastern's global campus network. Global Entrepreneurship brings together students, founders, researchers, investors, alumni, corporate partners, and community stakeholders to create new opportunities for innovation, venture creation, and experiential learning.
Reporting directly to the Event Operations Manager, the Operations & Hub Management Specialist is a key leader responsible for the strategic growth, operational excellence, and day-to-day execution of entrepreneurship initiatives at 300 Mass Ave. This role combines entrepreneurship programming, stakeholder engagement, event operations, partnership development, and venue management to advance the university's entrepreneurial mission.
The Specialist works collaboratively across colleges, campuses, and external ecosystems to deliver entrepreneurship programs, support founders and innovators, coordinate high-profile events, manage stakeholder relationships, and ensure an exceptional experience for all users of 300 Mass Ave. The ideal candidate brings an entrepreneurial mindset, strong operational skills, and the ability to translate ambitious ideas into measurable outcomes — while serving as a critical bridge between programming, operations, stakeholder engagement, and event management.
Minimum Qualifications
Required
Bachelor's degree or equivalent combination of education and experience.
Experience in entrepreneurship, innovation, higher education, event management, operations, customer service, or a related field.
Demonstrated experience managing complex projects and coordinating multiple stakeholders.
Strong relationship-building, communication, and organizational skills.
Excellent customer service and client management abilities.
Ability to balance strategic priorities with hands-on operational responsibilities.
Experience coordinating meetings, programs, events, or community initiatives.
Strong computer proficiency and experience with event management technologies.
Working knowledge of audio/visual systems and event technology.
Ability to work effectively in a fast-paced, evolving environment.
Flexibility to support evening, weekend, and occasional international programming as required.
Preferred
Experience supporting entrepreneurship centers, incubators, accelerators, venture programs, or innovation organizations.
Startup, founder, or entrepreneurial experience.
Experience working with investors, venture capital firms, or innovation ecosystems.
Experience developing external partnerships and stakeholder relationships.
Knowledge of experiential learning and entrepreneurship education.
Experience supervising student employees or part-time staff.
Personal Attributes
The ideal candidate is entrepreneurial, innovative, and solutions-oriented; passionate about supporting founders and innovators; collaborative and skilled at building relationships across diverse stakeholder groups; comfortable working independently while managing multiple priorities; professional, adaptable, and customer-focused; detail-oriented with strong follow-through; and able to lead through influence, collaboration, and service.
Key Responsibilities
Hub Operations & Stakeholder Engagement
Support the day-to-day operations and continued growth of 300 Mass Ave.
Foster a welcoming, professional, and collaborative environment for entrepreneurs, students, faculty, alumni, donors, investors, corporate partners, and guests.
Coordinate founder engagement activities and community-building initiatives.
Support domestic and international visitors, corporate partners, investors, and senior university delegations.
Continuously improve the user experience and operational effectiveness of the innovation hub.
Monitor facility readiness and ensure all spaces maintain a high standard of…