About the Opportunity
The Program Manager serves as the senior administrative and operational leader for the Northeastern University Seattle Physician Assistant Program and works in close partnership with the Program Director to establish and advance the program's operational priorities. As a founding member of the Seattle PA Program team, this position will develop and implement the systems, policies, procedures, and workflows necessary to support the development, accreditation, launch, and ongoing operations of the program.
Embodying a growth mindset and approaching operations as a form of customer service, the Program Manager will build clear, effective, and sustainable systems that enable faculty and staff to do their best work and contribute to an exceptional student experience. The position will continuously assess program operations, identify opportunities for improvement, and develop solutions that promote efficiency, collaboration, responsiveness, and program quality.
The Program Manager provides leadership for the administrative functions of the program, including supervision and development of program staff; admissions operations; major program events and activities; program records, data, and administrative systems; and operational support for accreditation and program evaluation. The Program Manager also serves as a key administrative partner to the Program Director, supporting the coordination of strategic priorities, complex meetings and initiatives, and other activities requiring collaboration across the program, university, and external partners.
Minimum Qualifications:
Master’s degree and a minimum of 5–7 years of progressively responsible experience in higher education, academic program administration, healthcare administration, business operations, project management, or a related professional setting.
Demonstrated experience managing complex programs, projects, or operational processes.
Demonstrated supervisory or team leadership experience.
Experience developing and implementing policies, procedures, workflows, or administrative systems.
Knowledge, Skills and Abilities:
Excellent organizational, written, verbal, and interpersonal communication skills.
Strong leadership and supervisory skills, including the ability to develop, motivate, and support a high-performing team.
Demonstrated growth mindset and commitment to continuous improvement.
Strong strategic planning, project management, analytical, and problem-solving skills.
Ability to translate strategic priorities into effective operational plans, processes, and systems.
Ability to anticipate needs, exercise sound independent judgment, and appropriately prioritize and escalate issues.
Ability to manage multiple concurrent priorities and meet deadlines in a dynamic environment.
Strong attention to detail and commitment to accuracy.
Demonstrated service orientation and ability to work collaboratively with faculty, staff, students, university partners, and external stakeholders.
Ability to handle sensitive and confidential information with discretion.
Proficiency with Microsoft Office Suite and ability to learn and effectively utilize university information systems and other technology platforms.
Experience in health professions education, admissions, accreditation, or academic program administration preferred.
Familiarity with Physician Assistant education and ARC-PA accreditation requirements preferred.
Key Responsibilities & Accountabilities
Operational Effectiveness – 30%
Develop, implement, and continuously improve administrative systems, policies, procedures, protocols, and workflows that support effective operation of the Seattle PA Program.
Oversee daily program operations, including program records and databases, communications, scheduling, purchasing, facilities coordination, and other administrative functions.
Partner with the Program Director in the development and administration of the program budget, including tracking expenditures,…