About the Opportunity
Position overview
Department
Residence Services, Residence Life; Student Life
Location
Devon House, Marble Quay, and Portsoken. (Zone 1 London) Ocassional site work at Residence Halls (Aldgate, Shoreditch, Spitalfields areas) Minimum of 3 days working in office, up to 2 days working from home.
Term
Full-time; permanent
Salary Range
Up to £51,000 per annum, depending on experience
Benefits
The university supports staff maintaining a good work/life balance, offering flexible working and parental leave opportunities, an Employee Assistance Programme as well as optional private medical insurance, season ticket loans and a cycle to work scheme. Tuition fee remission is also available. Employees are automatically enrolled in the University’s pension scheme with a minimum 4% contribution. They may also join the Salary Sacrifice plan to make additional tax efficient pension contributions. The University matches 4% as standard, rising to 8% maximum for higher contributions. Employees can tailor their contributions with support from an appointed independent financial advisor. Direct Reports Community Supervisors Reports to Head of Residence Services
Start
1 July 2026 or ASAP thereafter.
The Role
Northeastern University London (the University) is hiring a Residence Life Manager (RLM) to be based in London, England. Under the supervision of the Head of Residence Services, RLMs are responsible for the day-to-day management of the residential experience for all Northeastern University London students living in university partnered residence halls. RLMs will directly line manage 2 Community Supervisors (CSs), and collectively oversee the Community Supervisor team, to aid in the management of the Residence Life Program which helps support the physical, emotional, social, and academic needs of approximately 1000 Northeastern University first-year students and/or study abroad students participating across multiple programs. RLMs will work collaboratively to support the safety and wellbeing of students and contribute to the development and overall success of the students and the institution. This is an in-person, live-out position that requires staff to work from a campus location. The person in this role will serve within an on-call rotation and will be required to work occasional nontraditional hours (evenings, weekends, bank holidays, etc.).
Duties and Responsibilities
Supervision
Supervise and support a team of 1-2 live-in Community Supervisors (CSs) and their teams of live-in Community Coordinators.
Provide developmental feedback and coaching support, and help develop skills in community support, crisis management, conflict resolution and leadership among the Community Supervisor team. ● Lead, engage and motivate employees; actively support a positive culture on your team.
Provide an effective process for performance management and development that provides measurable goals, clear expectations, and solid direction to each team member.
Address unsatisfactory employee performance including developing, delivering, and monitoring performance improvement plans.
Administer and ensure compliant with university policies and procedures.
Oversee the training, onboarding, and ongoing professional development of the Community Supervisors.
Community & Student Development
Serve on various university working groups/ committees to improve site specific communication and operations.
Continuously show innovativeness and develop best practices in relation to the University's residential experience, community engagement, and student support.
With support from the Community Supervisors, develop training and programming initiatives to aid in the development of the Community Coordinators in areas of programming, crisis management, conflict resolution, and creation of sense of belonging.
Crisis intervention & On-Call
Participate in an on-call rotation for cases and after-hour emergencies requiring escalation to senior management.
Be a key…