Most EMS organizations split clinical education, competency verification, and quality improvement across three people — and the work falls through the cracks between them. We don't. This role owns all three.
As Clinical Education & Quality Manager, you own what our clinicians are taught, whether they can demonstrate competence, and whether the care actually delivered in the field meets protocol and standard of care. You'll design and deliver the training, verify competency, audit performance through the QA/QI program, and close the loop by feeding what you find back into curriculum and protocol revision — across every station and every license level, EMT through Critical Care Transport RN.
This is a leadership position, but it is not a desk job. You'll keep an active patient care role, precept in the field, and staff a CCT unit when operational need requires. Credibility here is earned at the bedside as much as in the classroom.
You can hold this role as a Registered Nurse or as a Critical Care Paramedic. Both pathways carry identical authority and the same salary range. See Qualifications below.
What you'll own
Clinical education
Build and run new hire orientation for every discipline, including a dedicated RN pathway into the transport environment
Own the continuing education program so clinicians can meet WA DOH, NCQAC, and national certifying body requirements internally
Publish monthly training calendars; maintain the LMS and all course content
Write, administer, and score written and practical exams
Run the FTO program — select, train, calibrate, and evaluate Field Training Officers — and precept in the field yourself
Clinical quality
Own the clinical side of the Quality Improvement Plan and serve as QI Coordinator
Design and run the chart review program: audit filters, sampling methodology, protocol compliance tracking, and trending by clinician, station, crew configuration, and call type
Investigate clinical referrals, complaints, and occurrence reports; separate individual performance problems from system problems and route each correctly
Build remediation plans, deliver targeted retraining, verify correction, and document outcomes
Design and administer annual competency assessments, including critical care skills — hemodynamic monitoring, ventilator management, vasoactive infusions, advanced airway, blood products, and device transport
Clinical program leadership
Standardize the CCT program across all stations so practice, documentation, and equipment configuration don't depend on which crew or location a patient gets
Serve as the clinical escalation point for RN, Paramedic, and EMT staff
Partner with the Medical Program Director on protocol development, annual review, and revision — and own rollout, training, and attestation for every change
Support the controlled substances program: reconciliation procedures, record audits, staff training, and variance coordination
Evaluate clinical equipment and make procurement recommendations
AI-enabled education and quality
Use AI tools to draft and update course content, case scenarios, simulation scripts, and exam items, then review and validate every output for clinical accuracy and protocol alignment before use
Apply AI-assisted analysis to the chart review program to expand audit coverage, flag protocol deviations, and identify trends that manual sampling would miss
Make sure AI use complies with HIPAA and organizational data policy. Protected health information goes only into approved, secured platforms.
Develop and maintain guidance on appropriate AI use for education and QI staff, and train Training Specialists, Coordinators, and FTOs to use these tools effectively and responsibly
Evaluate new AI tools for clinical education and quality applications and make adoption recommendations
People and compliance
Supervise Training Specialists, Training Coordinators, and Field Training Officers
Keep every clinician's licenses, certifications, and credentials current, and catch…