Summary
The Administrative Assistant provides administrative and operational support to the Claims department , helping leaders and team members stay organized, connected, and focused on their priorities.
This role is ideal for someone who is highly organized, proactive, comfortable with technology, and able to navigate a fast-moving environment. As the Claims organization continues to evolve, change agility will be important . This individual should be comfortable adapting to changing priorities, processes, technology, team needs, and workplace transitions while maintaining a high level of accuracy and service.
The role requires strong communication, sound judgment, attention to detail, and the ability to handle confidential and time-sensitive information with professionalism.
Location & Workplace Transition
This position will initially be based in Franklin, Wisconsin . The role is expected to relocate to downtown Milwaukee, Wisconsin , with the transition currently anticipated to occur in approximately the second half of 2027 .
Candidates should be comfortable working from the Franklin location initially and transitioning to the downtown Milwaukee location when the move occurs.
Primary Duties and Responsibilitie s
Provide day-to-day administrative and operational support to leaders and team members within the Claims department.
Coordinate calendars, meetings, appointments, and scheduling needs.
Prepare and update presentations, spreadsheets, reports, dashboards, correspondence, and other business materials.
Help manage changing priorities and support the team through evolving business needs, processes, and workplace changes.
Coordinate travel arrangements and related logistics as needed.
Prepare, submit, monitor, and reconcile invoices and expense reports.
Serve as a resource for technology access and services, including department PC/LAN needs when applicable.
Maintain department supplies, anticipate future needs, and coordinate ordering.
Capture meeting notes, decisions, and follow-up items as needed.
Organize information, documentation, and department resources to help ensure materials are accurate and accessible.
Support projects and Claims initiatives by coordinating activities, tracking details, and assisting with follow-up.
Serve as a knowledgeable resource for administrative processes and office operations.
Handle confidential, sensitive, and time-critical information with discretion.
Identify opportunities to improve organization, communication, and administrative processes.
Perform additional department-specific responsibilities as needed.
Qualifications
3 or more years of administrative, executive support, office coordination, or related experience.
High school diploma or equivalent required; college coursework preferred.
Intermediate proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Comfortable learning and working across a variety of technology platforms and business systems.
Strong organizational, planning, and time-management skills.
Demonstrated ability to adapt to changing priorities, processes, and business needs.
Ability to manage multiple priorities while maintaining accuracy and follow-through.
Strong written and verbal communication skills.
Strong attention to detail and problem-solving skills.
Ability to work independently while collaborating effectively with leaders and team members.
Ability to exercise discretion when working with confidential or sensitive information.
What Success Looks Like
Success in this position means being the person the Claims team can rely on to keep things moving even when priorities change .
You anticipate needs, stay organized, communicate clearly, and adjust quickly when circumstances shift. You are comfortable learning new processes and technology, asking the right questions, and helping create stability and organization during periods of change.
You take ownership of the details while understanding how your work helps the broader Claims…