About the Job:
The Field Talent Acquisition Consultant is responsible for driving adoption, proficiency, and an exceptional user experience across the Field Talent Acquisition technology ecosystem, including the Applicant Tracking System (ATS), Candidate Relationship Management (CRM) platform, and the reporting and analytics platform.
This role serves as a trusted consultant and subject matter expert for Field Recruiter and Field Leader users, providing day-to-day support, troubleshooting platform questions, and helping users apply best practices within their workflows and respective offices. The Consultant leads the strategy and delivery of scalable user enablement, including on-demand resources, instructor-led webinars, user consulting, and enablement associated with new system enhancements.
Working closely with the Solutions Lead, Learning & Development, Communications, and other key partners, the Consultant translates system capabilities, enhancements, user feedback, and identified knowledge gaps into practical resources and experiences that improve adoption and help Field Talent Acquisition teams work more effectively.
What You'll Do:
Lead the user enablement strategy across Field Talent Acquisition platforms, including the ATS, CRM, and Field TA reporting platform, ensuring users have the knowledge, resources, and support needed to effectively leverage the technology.
Serve as a primary point of consultation and support for Field Recruiter and Leader users, responding to day-to-day platform questions, troubleshooting user issues, and providing clear guidance on workflows and system functionality.
Consult with users on platform best practices, helping them understand not only how to complete activities within the technology, but how to effectively leverage available tools and functionality within their recruiting processes.
Develop and maintain a scalable user consulting approach that provides consistent guidance while identifying opportunities to address recurring questions through reusable enablement resources and experiences.
Own the strategy, development, organization, and ongoing maintenance of on-demand enablement content, including job aids, how-to resources, recorded learning, FAQs, and other self-service materials.
Manage the platforms used to deliver on-demand enablement content, ensuring resources remain current, organized, accessible, and aligned with user needs and platform functionality.
Develop and facilitate instructor-led enablement experiences, including webinars, demonstrations, office hours, and other learning opportunities designed to build user knowledge, proficiency, and confidence.
Own the user enablement and deployment process for system enhancements, partnering closely with the Solutions Lead, Learning & Development, Communications, and other stakeholders to translate new functionality into clear user communications, training, supporting resources, and adoption plans.
Partner with Learning & Development and Communications to develop coordinated enablement experiences and communications that help users understand what is changing, why it matters, and how to effectively apply changes within their day-to-day work.
Contribute to established user feedback mechanisms by documenting recurring questions, support themes, areas of confusion, and opportunities identified through direct interaction with users.
Recognize training and knowledge gaps through user feedback and support trends and translate those needs into scalable enablement content, learning experiences, or additional user guidance.
Partner across Field Talent Acquisition Operations and with key enterprise partners to ensure enablement materials, communications, and experiences accurately reflect current processes, technology, reporting capabilities, and user needs.
Continuously evaluate and improve the Field user enablement experience, identifying opportunities to simplify resources, strengthen adoption, improve user self-service, and make…