Senior Director, Social Media
About the Job
This role is responsible for building NM’s social brand and presence. A proven thought leader with the ability to lead social media programming across multiple platforms, supporting both field and enterprise social channels. This role will play a critical role in the ongoing transformation of the company’s business, with a continued focus on the power of social media to drive ongoing awareness, recruitment, and increased brand relevance.
What You’ll Do
Social Strategy - Leads long term strategy and daily management of NM Enterprise social media go-to-market approach across all audiences (corporate, consumer, field) and social media platforms. Lead social media activation for all integrated marketing campaigns and initiatives, managing strategy through execution.
Community Management - Oversees community management strategy, looking at ways to build proactive engagement around the brand, both as part of campaigns as well as in day-to-day culturally relevant conversations that build deeper consumer connection with our brand.
Reputation Management – Leads the brand’s reputation strategy on Reddit, establishing a credible and transparent presence through proactive community participation, issue monitoring, and timely engagement. Partners with communications, legal, compliance, customer service and other internal teams to identify emerging reputation risks, guide appropriate responses and use community insights to strengthen trust in the brand.
Crisis Management – Key member of internal crisis escalation team, represents social crisis programs. This includes driving protocols required, as well as managing response with internal partners as well as managing external crisis response partner team and messaging.
Influencer Strategy – Leadership of ongoing influencer strategy for the enterprise brand, working with multiple tiers of influencer partners. Manages team executing influencer strategy and plan.
Field Social – Supports delivering best-in-class approach to using social media for NM’s field force – financial advisors across the country. Build and nurture strong relationships across the field, establishing credibility as a trusted social media subject matter expert and thought leader.
Social Content - Leads team delivering social content strategy and asset creation; including integration with internal teams necessary to deliver content and programming built for social feeds, while ensuring all work aligns with the brand’s visual aesthetic and tone of voice.
Budget Management – Oversees budgets and manages reporting to enable social channel investment decisions.
Reporting – Drives analysis and reporting on all social media efforts, on a campaign basis as well as inputting broader brand health-related measurement. Sets benchmarks for measurement of brand social.
What You’ll Bring to the Role
Bachelor’s degree in a related field
Minimum of 12 years of relevant experience, agency or client side. Experience working with clients in financial services, or a regulated industry a plus.
Deep working knowledge of social media channels, beyond just a passion for the space; knowledge that translates into the ability to deliver strategic understanding of user and enterprise-level strategy.
Understanding of the ever-changing digital landscape and an eye for emerging channels, trends and examples.
Calm under pressure with experience in crisis management protocols.
Exceptional presentation skills both verbal and written, formal, and informal.
Highly organized, proactive and a critical, creative thinker under pressure.
Experience leading people with ability to manage and cultivate junior staff and effectively collaborate with agency partners and contractors. Demonstrated experience developing direct reports and influence-managing matrixed teams is required.
Exceptional organizational skills leading to flawless execution of tactical plans is required.
A culture watcher with the ability to translate all…