Summary:
Plans, coordinates, and actively manage delivery of complex, cross-functional technical solutions spanning multiple products and production platforms. Owns the end-to-end delivery plan and technical health of PDDM platforms used for Inbound and Outbound communications. The role combines program leadership with hands-on system work to ensure reliable operations, effective monitoring, automation, issue resolution, modernization, and successful implementation of changes.
What You'll Do:
Own PDDM production platforms and interfaces while leading medium-size, moderately complex programs.
Define program structure and a unified delivery plan that integrates platform changes, operational requirements, dependencies, and objectives.
Manage scope, schedule, cost, quality, day-to-day execution, issue resolution, and closure within approved parameters.
Diagnoses and coordinate resolution of network, file transfer, and workflow issues related to PRISMA, OPEX (CertainScan), Captiva, and NM proprietary applications used in operations. Lead root cause analysis and preventive action with vendors and enterprise partners.
Establish monitoring, alerting, and production reporting; automate repetitive processes to improve reliability, visibility, efficiency, and control.
Support integrations across composition, print, finishing, and delivery platforms while identifying and managing cross-team interdependencies.
Maintain technical documentation, dependency maps, operating procedures, and recovery procedures.
Plan and execute testing, upgrades, migrations, and modernization; coordinate stakeholders, clarify priorities and measures, mitigate risks, and remove impediments.
Work directly in the systems while improving and governing the platforms for which the role is responsible.
What You'll Bring to the Role:
Bachelor’s degree in Business Administration, Computer Science, Information Systems, or related field, or equivalent education and experience.
At (3) years of professional experience, including one to three years of project management experience in technology and/or business functions.
Experience managing large-scale, cross-functional initiatives using waterfall, agile, lean, or scrum, with knowledge of project management tools and the software development life cycle.
Experience supporting production systems and troubleshooting integrated platforms, network, file transfer, and workflow issues; familiarity with PRISMA, Quadient, and CAPTIVA is preferred.
Understanding how software and production platforms are developed, tested, implemented, monitored, upgraded, and recovered.
Ability to partner with engineers, product managers, business leaders, operations teams, enterprise partners, and vendors.
Strong analytical, problem-solving, documentation, and root cause analysis skills, plus the curiosity and hands-on approach needed to become a go-to platform expert.
Ability to lead work with notable risk and complexity and develop strategies for execution, modernization, and continuous improvement.
Skills You Have
Accountability (NM): Demonstrates ownership of objectives, priorities, commitments, execution, and results, including taking responsibility for challenges and mistakes.
Adaptive Communication (NM): Communicates complex information clearly and adapts messaging for technical, nontechnical, and leadership audiences.
Analytical Thinking (NM): Uses data, business knowledge, and multiple perspectives to identify underlying issues, solve problems, and improve processes.
Cross Functional Partnering & Planning (NM): Coordinates planning, communication, and collaboration across technical teams, business partners, vendors, and other functions to achieve shared goals.
Customer Centricity (NM): Applies a customer-first mindset to design and improve solutions, systems, processes, and services that support meaningful business and customer outcomes.
Program Management (NM): Coordinates multiple workstreams and manages scope, schedules, resources, risks,…