The Top Advisor Services team provides high-touch investment operations support to Northwestern Mutual’s top Wealth Advisors and their teams. In this role, you will serve as a trusted operational partner, build strong advisor relationships, and help resolve complex service needs involving advisory and brokerage accounts, trading, account maintenance, system navigation, and other investment operations processes.
You will take ownership of inquiries through resolution, coordinate with teams across Investment Client Services, and provide timely, accurate guidance that helps advisor teams serve their clients effectively. Advisory operations are a significant part of the role, representing approximately 40% of the team’s work.
Success requires sound operational judgment, strong organization, attention to detail, and accountability. You should be comfortable managing multiple assignments, working independently, collaborating across teams, and adapting as advisor needs, service demands, and business priorities change.
This position is classified as an Access Person and requires the reporting of personal securities transactions. It is also classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required forms.
Primary Duties and Responsibilities
Build trusted relationships with top Wealth Advisors and their teams while supporting their investment operations needs.
Research and resolve complex advisory, brokerage, trading, account-maintenance, system-access, and asset-movement inquiries.
Take ownership of cases from initial inquiry through resolution, providing timely and accurate updates.
Organize and prioritize multiple assignments while maintaining accuracy and meeting service expectations.
Adapt as advisor needs, workloads, processes, and priorities change.
Collaborate with Investment Client Services teams, supervision, compliance, product, and technology partners to resolve issues.
Assist teammates with complex cases and share knowledge that strengthens the team’s advisory and operational capabilities.
Identify recurring issues and contribute to process improvements, product introductions, system enhancements, and testing.
Stay current on investment products, operational procedures, regulatory requirements, and industry developments.
Participate in advisor meetings, network-office visits, presentations, and other field or industry events as needed.
Qualifications
Bachelor’s degree in business, finance, or a related field, or equivalent industry experience.
At least three years of experience in investment services, investment operations, brokerage, advisory services, trading support, account maintenance, or a related field.
Working knowledge of brokerage and advisory products, accounts, and operational processes.
Experience researching and resolving complex operational issues or escalations.
Strong organizational, communication, and problem-solving abilities.
Demonstrated accountability and commitment to following work through resolution.
Self-motivated and able to manage multiple priorities with limited direction.
Able to work independently while collaborating effectively with teammates and business partners.
Flexible and comfortable adjusting to changing workloads, processes, and business needs.
Eager to learn new products, systems, procedures, and investment operations concepts.
Depending on assigned responsibilities, a FINRA Series 6 or Series 7 license may be required.
Skills You Have
Change Adaptability: Adjusts effectively as priorities, service demands, processes, and responsibilities change.
Attention to Detail: Maintains accuracy and quality across advisory, account-maintenance, transaction, and operational work.
Accountability: Takes ownership of assignments, communicates issues promptly, and follows work through resolution.
Operational Functions: Organizes, prioritizes, and coordinates multiple activities while meeting service expectations and deadlines.
Teamwork: Works…