- Where
- Bournemouth, Dorset, GB
- Level
- Mid
Finance Manager
Location: Bournemouth
Job type: Full time, 37.5 hours a week
Our Purpose: A Better Life for Everyone
Nourish is not simply a technology company; we are a digital partner for the social and health care sector rooted in human connections, with the person being supported at its core. We offer a range of coproduced software solutions tailored to the unique challenges of care, while still being flexible enough to meet the specific needs of each individual service we work with.
We are at an exciting stage of growth. While we are the market leader, we remain ambitious and dedicated to our mission. We continue to revolutionise the sector by investing in our platform and our incredible employees who make this impact possible.
Our Ecosystem
At Nourish, you will contribute to a sophisticated ecosystem that includes:
Technology that impacts a million people every day: Our core products are used by over 425,000 carers to support 417,000+ individuals.
The Nourish Partnership Programme (NPP): A sector leading programme that manages strategic integrations with third party systems to ensure seamless data syncing and interoperability across the care journey.
Our Culture & Values
We look for people who align with the way we work. If you join us, you are joining a culture defined by:
Making a Difference: We remember who we serve. We are passionate about making a meaningful, positive impact on the lives of carers and those we support.
Agility: We continuously refine and adapt. There is no room for complacency here; we are driven to constantly review and improve our products and processes.
Collective Effort: We help each other out because we know that when one person wins, we all win. It’s "all hands on deck", everyone is in it together.
Every Person Counts: We treat everyone as a very significant part of our community. We welcome people being their true and authentic selves and value the diverse perspectives they bring.
Openness to Learning: We believe no question is a silly question and all insights are valuable. Mistakes are part of the improvement process; we dust ourselves off and begin again.
The Team & Role
Own the order to cash cycle at NCS: subscriptions, billing, collections, and ARR and revenue reporting. The role leads a team that executes billing and credit control, and is personally accountable for the outcome: a subscription book that is right, invoices that are right first time, cash collected to terms, and ARR and revenue numbers that reconcile to the CRM and the ledger without rework.
The second half of the job, and the reason the role exists at this level, is to change how the cycle works rather than run it as it is. The postholder is expected to spearhead process improvement across O2C through the use of AI, redesign of the process itself, and partnership with the internal teams on either side of it (Sales Ops, CS, Commercial Finance) and the external providers of the tools it runs on. Within 12 to 18 months the cycle should be materially more automated, better controlled and less dependent on month end effort than it is today.
Key Responsibilities
Lead billing and credit control. Own the billing and collections outcomes and lead the team that delivers them. Set priorities, standards and service levels; put the right controls around the billing run, credit notes, device overage, the weekly aged debt review and the suspension process; and review the team's output so that issues are caught before they reach the customer or the ledger. Stay close enough to the work to know where it is fragile, and step in personally on escalations, high value accounts and disputes that need finance's weight behind them. Own DSO, cash collection against forecast and the monthly bad debt provision. Develop the team so that execution becomes more capable and self sufficient over time, freeing the role to focus on improvement.
Own the subscription book. Be accountable for the subscription record as the single source of truth for what…