Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
As a Senior Inside Sales Specialist , you'll be a key commercial partner supporting strategic customers and driving operational excellence. Working closely with Key Account Managers and cross-functional teams, you'll manage forecasting, order execution, customer communications, and issue resolution to ensure an exceptional customer experience. If you thrive in a fast-paced environment, enjoy building customer relationships, and want to make a direct impact on business results, this role offers an exciting opportunity to grow your career with a global technology leader.
The Advanced Surgery team within Novanta Medical Solutions develops the critical visualization and fluid management technologies that enable minimally invasive surgical procedures. Specializing in camera pumps and related surgical imaging solutions, the team partners with leading medical device manufacturers to help surgeons maintain clear visibility, improve procedural efficiency, and deliver better patient outcomes. Through a combination of innovation, engineering excellence, and customer collaboration, the Advanced Surgery team plays a key role in advancing the next generation of surgical technology.
Primary Responsibilities
Independently lead the consistent execution of commercial Standard Work and recurring account-management processes for assigned strategic accounts, in alignment with the Key Account Manager.
Serve as a primary day-to-day customer contact for forecasts, quotations, open orders, blanket orders, delivery priorities, documentation, and other operational commercial matters.
Own the collection, validation, analysis, and maintenance of customer forecasts by part number; challenge material assumptions and communicate demand changes, gaps, and risks to Sales and Operations.
Lead revenue and bookings planning support for assigned accounts, including analysis, reconciliation, review preparation, variance explanations, action tracking, and timely follow-up.
Drive cross-functional resolution of customer and order issues with Customer Service, Operations, Supply Chain, Quality, Finance, and other functions; establish owners, deadlines, and escalation paths.
Resolve complex administrative and operational order issues, identify root causes, and recommend process improvements that strengthen customer service and execution.
Ensure the accuracy and integrity of customer, contact, forecast, pricing, quotation, pipeline, and activity data across the applicable ERP, CRM, and planning systems.
Proactively identify forecast changes, delivery exposure, pricing discrepancies, demand risks, and recurring customer issues; assess business impact and escalate with a recommended course of action.
Prepare and manage routine and moderately complex quotations, pricing analyses, customer documentation, and commercial proposals using approved pricing and established delegation-of-authority required.
Lead operational portions of customer calls and business reviews, presenting forecast, order, delivery, revenue, and action-status information with clear recommendations and follow-up.
Act as a subject-matter resource for commercial processes, coach less-experienced team members as needed, and help improve standard work, reporting, and internal controls.
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