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Education : Required – Bachelor’s degree in a social work, psychology, criminal justice, education, business, or a social science or business related field.
Experienc e: Required - 2 years of leadership and management experience developing and supervising teams. 5 or more years’ experience working with at-risk youth and families.
Supervises : Family Support Specialists Supervisor, Resource Navigators, and Clinicians.
Job Summary: The Program Director is responsible for using sound professional judgment and best practices to supervise staff to ensure quality service are provided to clients and the ensure the program maintains compliance with all policies, procedures and contract requirements.
Essential Function s:
1. Responsible for meeting program contract deliverables, creating and maintaining program budget and ensuring program operations comply with appropriate laws, regulations, contracts, procedures, policies and budget requirements.
2. Provide guidance and leadership to staff to emphasize the importance of the program achieving high standards of quality, internally and through public and private sector partnerships.
3. Prepare presentations, training and facilitate groups to promote programs within the community.
4. Work with other organizations in the community to foster collaborations for outreach opportunities as well as building and maintaining community partnerships to further meet the needs of those served.
5. Responsible for interviewing candidates, hiring staff, and ensuring all who are hired have the required education and experience to be an effective member of the program team.
6. Manage staff performance through providing coaching, counseling, creating development plans, providing training, etc. to promote optimal performance through regular communication and evaluation.
7. Responsible for providing corrective action, if applicable, up to possible termination of employees, if necessary, complying with chain of command approvals, applicable laws, regulations, agency personnel policies and procedures.
8. Ensure all staff are trained in program data collection and input all required information into the Salesforce database.
9. Has open and ongoing communication with the BCHS HHS Regional Director and the management team.
10. Respond to after-hours crisis calls making independent decisions on client needs and steps to further support the crisis and then follows chain of command to report and confirm next steps.
Measurable Deliverables:
1. Ensure program meets all outcomes and deliverables 100% of the time as outlined by the DFPS contracts, BCFS HHS logic models, and programs.
2. Ensures program and agency reports are submitted 100% on time as proposed in the contract.
3. Review and analyzes financial and statistical reports monthly to assess the budget status and to initiate preventative measures within the following month if any problems appear to be predicated.
4. Ensure program budgets are on track with contract and agency standards; approves spending for staff, and ensures appropriate documentation is submitted in a timely manner and as established by the agency.
5. Conduct and document monthly quality assurance tasks including case file audits, in person reviews/shadowing, auditing Salesforce database, and client satisfaction phone calls to ensure compliance with contract requirements.
6. Report reviews to Regional Director monthly and immediately develops action plans for compliance concerns and problems.
7. Conduct weekly or biweekly consultation with assigned staff. Completes monthly all staff meetings to assess the need of the team, implement training opportunities, review policies and procedures, and to review and staff cases.
8. Follow all communication protocols when an incident occurs and completes significant incident reporting immediately following the stabilization of an incident.
9. Ensures all…