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Education Req: Bachelor’s degree in education, human services, organizational development, human resources, social or behavioral sciences, or related field.
Licenses/Certifications: Relevant trainer certifications preferred, but not required.
Preferences: Experience with learning management systems, instructional design, and government- funded health and human services programs.
Work Experience: Three (3) years of experience in training, staff development, or related program operations; experience delivering adult learning and tracking compliance requirements preferred.
Position Summary:
The Training Specialist coordinates, develops, delivers, and evaluates pre-service, ongoing, annual, and specialized training across BCFS Health and Human Services programs and locations. The position translates applicable contracts, grants, federal and state requirements, and agency policies into practical training for employees. Working with program leadership, Compliance, and Quality Assurance, the Training Specialist supports workforce readiness, accurate training records, audit preparedness, and consistent, high-quality service delivery .
Essential Functions and Measurable Deliverables:
1. Coordinate and deliver required pre-service and position-specific training in accordance with applicable contracts, grants, licensing standards, and BCFS policies; verify completion before staff independently perform duties requiring such training.
2. Develop and provide ongoing, annual, refresher, and specialized training as required by individual contracts and grants and as needed in response to operational changes, staff development needs, compliance findings, or corrective action plans.
3. Collaborate with Program Directors, Compliance, and Quality Assurance to identify training requirements, establish training plans, and ensure deadlines and required competencies are met.
4. Maintain a current training matrix for assigned programs identifying required topics, frequency, target audiences, deadlines, and evidence of completion; update when contractual or regulatory requirements change.
5. Design, update, and deliver standardized curricula, presentations, learning guides, and assessments using adult learning principles across in-person, virtual, and online formats; review core materials at least annually.
6. Develop and communicate training calendars that accommodate multiple locations, program schedules, and staff shifts.
7. Assign and track required learning through the agency learning management system or approved training database; maintain complete, accurate, confidential, and audit-ready attendance records, certificates, and assessment results.
8. Monitor overdue training and coordinate timely remediation with supervisors; support the agency goal of at least 95% on-time completion of required ongoing training.
9. Provide monthly training compliance reports and quarterly summaries of completion rates, identified gaps, training effectiveness, and recommended improvements to leadership.
10. Evaluate training effectiveness through knowledge checks, participant feedback, and relevant performance indicators; revise training as needed.
11. Coordinate training for new program launches, contract changes, expansions, and urgent operational needs to support timely staff readiness.
12. Assist with grant monitoring, licensing reviews, audits, and corrective action follow-up by supplying training documentation and related technical assistance.
13. Maintain confidentiality of personnel and participant information and comply with BCFS professional, ethical, safety, and conduct standards.
Skills and Abilities Required:
1. Knowledge of adult learning principles, instructional design, and effective facilitation methods.
2. Ability to interpret contractual, grant, regulatory, and agency training requirements and translate them into clear instructional materials.
3. Strong…