About Nscale
Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.
About The Role
Please note this role is based onsite in Narvik.
The Deputy Manager is the Infrastructure Operations Manager’s right hand on site, sitting one level beneath them and taking ownership of the operational side of the data centre so the Manager can focus on the administrative and strategic side.
This is a hands-on operational role rather than a purely administrative one. You will organise the team day to day, keep the white space running as it should, own documentation, SOPs and training, and support deployment handovers. You will not hold sole line-management responsibility, but you will step up to cover rota and absence management when the Manager is away.
The role works office hours, Monday to Friday, with National public holidays as per location, plus an alternating weekly on-call rotation with the Infrastructure Operations Manager for call-out situations. You will report to the Infrastructure Operations Manager and work closely with engineers, operators, the deployment team, and on-site vendors.
What You'll Be Doing
Site Operations
Take day-to-day ownership of operations on site, making sure the white space is running as it should.
Act as the operational decision-maker during day shift, escalating to the Infrastructure Operations Manager where appropriate.
Oversee installation, configuration, and maintenance of HPC and GPU systems alongside the engineering team.
Identify and address operational risks proactively, and propose improvements that make the site run more efficiently.
Team Coordination & Development
Organise and coordinate the operations team day to day across engineers, operators, and partner staff.
Provide training and guidance to junior team members so the site is covered by people who know the procedures.
Manage the rota and absence cover, and deputise for the Infrastructure Operations Manager when they are away.
Documentation & Standards
Own and maintain site documentation and SOPs, keeping them accurate as the site changes.
Make sure procedures are followed consistently, and that new starters have what they need to work to them.
Feed operational lessons back into standards and training.
Deployments & Vendor Coordination
Work closely with the deployment team through handover, making sure work is completed and properly transferred into operations.
Coordinate day-to-day alignment between the site team and on-site vendors.
Act as an operational point of contact during day shift.
On-Call & Incident Response
Participate in an alternating weekly on-call rotation with the Infrastructure Operations Manager.
Respond to P1 and P2 call-out situations, coordinating the response and escalating where needed.
Contribute to root cause analysis and follow-up actions after incidents.
About You
Proven operational experience in a data centre environment, with genuine technical insight into how the site runs.
Strong working knowledge of HPC and GPU installations, including hardware configuration and network architecture.
Advanced troubleshooting and root cause analysis skills, with the judgement to know when to escalate.
A collaborative operator who works well inside a team and can influence…