About the role
Nscale is a global hyperscaler engineered for AI infrastructure and the engine for superintelligence. Our ability to build and scale exceptional teams depends on a seamless, supportive experience for every employee we hire, relocate and move. Immigration and mobility are not just processes — they are pivotal life moments.
We're looking for an experienced Immigration & Mobility Specialist, based in Singapore, to deliver end-to-end support for Nscale's employees across Asia-Pacific. You'll own immigration casework with external counsel and mobility casework with relocation vendors, so employees moving through both get one joined-up experience.
This is a hands-on role in a fast-moving, still-evolving programme where the playbook isn't always written yet. You'll be the in-region expert for a growing APAC footprint that spans Nscale entities, EOR locations and countries where we don't yet have a local entity.
Why join Nscale?
You'll join a collaborative, high-impact team at the centre of a fast-growing APAC programme, with potential to grow into a broader remit as Nscale expands globally. You'll be trusted to run casework end-to-end, use your judgement in ambiguous situations, and act as a close advisor to Talent Acquisition, HR Business Partners and APAC People Ops.
At Nscale, we hold ourselves to high standards while keeping people at the centre of how we operate. If you want to deliver compliant, compassionate and scalable immigration and mobility support, we'd love to hear from you.
The impact you'll have
You'll be the go-to partner for employees, candidates and managers through new hires, relocations, assignments, business travel, work pass renewals and sponsorship across APAC. Because you see both the immigration and mobility sides of each move, nothing falls through the cracks for employees navigating both at once.
Your work will keep Nscale compliant with regulators such as Singapore's Ministry of Manpower, while making every move feel clear and supported. It will directly help Nscale attract and retain global talent — responsibly, ethically and efficiently.
What you'll be responsible for
Owning immigration casework
Take end-to-end ownership of APAC immigration cases in partnership with external counsel, from initial assessment to approval, onboarding and renewal
Act as the Singapore subject-matter expert, including Employment Pass (with COMPASS), S Pass, ONE Pass and Dependant's Pass applications, renewals and cancellations
Manage Ministry of Manpower submissions, requests for information and portal transactions in line with Global Mobility & Immigration's agreed roles and responsibilities
Support casework across other APAC jurisdictions, such as Australia, Japan, Malaysia, Indonesia and India, including EOR and non-entity locations
Track work pass expiries, renewals, conditions and status changes, keeping case records accurate and audit-ready
Manage relationships with outside counsel and make sure service levels are consistently met
Owning mobility casework
Manage end-to-end mobility casework for APAC employees, including relocations, transfers and assignments into, out of and within the region
Review and approve mobility allowance requests through the ticketing system until a full mobility programme is in place
Assess business travel and short-term assignment requests, advising on visa and work-authorisation requirements
Partner with relocation and mobility vendors on case initiation, tracking and issue resolution
Keep cases moving with sound judgement where process isn't fully defined
Delivering an exceptional employee experience
Act as the primary point of contact for immigration and mobility queries, giving clear, timely and empathetic guidance
Coordinate immigration and mobility steps for each employee so timelines, requirements and next steps are clear
Handle sensitive or high-stakes moves and conversations, including refusals and appeals, with composure and compassion
Advising TA, HRBPs, People Ops…