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Human Resources
humanresources@wnc.edu
(775) 445-4237
2201 West College Parkway
Carson City, NV 89703
Job Description
This is a part-time, temporary/seasonal position. Applications are accepted on an ongoing basis to establish an applicant pool. As vacancies occur, they are filled from the pool. This position will be for the Fallon campus.
Provides classroom-based support for hybrid courses delivered simultaneously to in-person and remote students through Zoom. Assists the in-person instructor by managing the online classroom environment, monitoring remote student participation, facilitating communication between remote students and the instructor, and supporting the technology used to deliver instruction. The position helps ensure that students participating online can see, hear, communicate, and engage effectively while allowing the instructor to remain focused on teaching and student learning.
Essential Functions
Hybrid Classroom Support — 45%
Support the instructor during live class sessions that include both in-person and remote students
Monitor the Zoom classroom environment throughout each instructional session
Facilitate communication between online students and the in-person instructor
Notify the instructor of questions, comments, raised hands, participation requests, or technical concerns from online students
Assist with management of virtual classroom interactions so remote students can participate effectively
Zoom and Technology Management — 35%
Launch, monitor, and manage Zoom sessions and related classroom technologies
Monitor audio, video, screen sharing, chat, reactions, participant controls, and breakout room functions as needed.
Confirm that remote students can adequately see, hear, and participate in classroom activities
Troubleshoot routine Zoom, audio, video, connectivity, and classroom technology issues
Coordinate with designated technical support personnel when an issue requires advanced assistance
Instructor and Online Student Assistance — 10 %
Provide operational support to the instructor regarding Zoom tools and virtual classroom features
Assist online students with basic Zoom participation and connectivity issues
Help maintain an organized, respectful, and productive virtual learning environment
Documentation and Reporting — 10%
Document classroom technology issues, support requests, actions taken, and outcomes
Report recurring concerns and patterns to the appropriate supervisor or technical support team
Provide practical feedback regarding hybrid classroom processes and technology performance
Minimum Qualifications
Associate degree or an equivalent combination of education, training, and relevant experience
Experience using Zoom or a comparable videoconferencing platform
Experience providing customer service, educational support, technology support, or related assistance
Preferred Qualifications
Experience supporting hybrid, online, or distance education
Experience working in a higher education environment
Experience with classroom audiovisual equipment and instructional technologies
Experience facilitating virtual meetings, webinars, or collaborative online sessions
Knowledge, Skills, and Abilities
Working knowledge of Zoom features, participant controls, chat, reactions, breakout rooms, and screen-sharing functions
Ability to monitor multiple communication channels and participant needs…