Hourly Pay Range:
$59.05 - $91.53 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Application Deadline: To be considered, please apply by the end of day on Wednesday, November 11th.
Eligibility: This position is currently available only to current Sodexo and Trimedx employees.
Position Highlights:
Position: Manager, Clinical Engineering Business Office
Multiple Locations Available Skokie, Corporate Office – Systemwide Coverage
Full Time/Part Time: Full time
Hours: Days; Regular hours of operation
This role oversees the enterprise-wide functions of Endeavor Health's CE Business Office — the CE Call Center, invoice reconciliation, and a team of CE Business Office Coordinators and Parts Coordinators. Acts as the operational hub between Clinical Engineering, Finance, Accounts Payable, and clinical customers. Operates within Endeavor's enterprise processes — central Procurement and Supply Chain execute purchasing and AP executes payment; this role owns CE-side intake, requisition quality, invoice reconciliation, and vendor coordination.
What you will do:
Lead the day-to-day Business Office operations: call-center management, parts sourcing, on-call scheduling, and vendor coordination for the CE answering service
Own the CE invoice-reconciliation process — set service levels for match-exception resolution and payment timeliness, monitor the team's throughput and accuracy, and resolve escalated exceptions with Finance and Accounts Payable
Define, report, and be accountable for Business Office service levels — speed of dispatch, work-order processing time, invoice-payment timeliness, and customer satisfaction — and drive continuous improvement against them
Partner with CE leadership to identify standardization opportunities and improvement initiatives for work-order intake, dispatch, and related processes
Oversee creation and updates of policies, procedures, and guidelines for regulatory and accreditation compliance and operational improvement
Engage with CE leadership and the Clinical Engineer on cross-functional projects that overlap with Business Office functions
Perform full HR responsibilities for the Business Office team: hiring, coaching, performance management, compensation, promotions, corrective action, and terminations
What you will need:
Education:
Required: Bachelor's degree in Business or a related field.
Preferred: Master’s degree in Business or a related field
Experience:
Required : 5+ years in a healthcare setting in a lead role for operations support, 2+ years leading staff
Unique or Preferred Skills:
Knowledge: Understanding of basic accounting concepts; proficient in PowerPoint, Excel (functions and formulas), and data-analytics platforms.
Skills: Excellent project management; ability to perform basic financial analysis; strong verbal, written, and presentation skills; strong multi-tasking and time management.
Abilities: High autonomy and self-motivation; advanced problem-solving; customer-focused with urgency and ownership; able to manage complex issues, build strategic relationships, and lead the team by example.
Technical: Microsoft Office and Data analytics platforms
Benefits (For full time or part time positions):
Opportunity for annual increases based on performance
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home…