About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Summary
The Automation Consultant Expert is a newly created role responsible for designing, building, and maintaining business process automation and intelligent agents using low-code and no-code applications. This role partners closely with business stakeholders to streamline processes and workflows, reduce manual effort, and improve operational efficiency and decision making by delivering automation and AI-supported efficiency solutions across the portfolio of functional capabilities and processes.
The key responsibilities of the role include:
Support the business/function in identifying opportunities for automation Collaborate with functional partners and other key stakeholders to assess workflows and identify areas for AI-driven productivity improvements
Assess the feasibility of designing and implementing
Support business sponsors in prioritization of opportunities
Design and develop solutions Partner with subject matter experts (SMEs) to identify productivity solutions leveraging an approved suite of automation tools and intelligent agents
Develop and optimize prompts for LLMs to ensure accurate, context-aware outputs for business use cases
Build agents in support of business/functional productivity opportunities
Implement, measure impact, and continuously improve solutions Operate independently and interact with senior management and committees to present AI opportunities and outcomes, with specific focus on solutions or prototypes that can be created and deployed quickly and with little to no code
Document solutions and support end users
Monitor AI performance and improve accuracy over time
Ensure solutions follow security, governance, and compliance standards Utilize only approved suite of automation tooling
Follow all guidelines and guardrails for responsible use, governance, standards and controls
Champion the use of AI including workflow automation, agents, etc. Drive adoption of AI-supported solutions across the function, including conducting workshops and training sessions to promote adoption of AI solutions
Provide guidance on best practices for prompts and LLMs for enterprise applications.
Skills/Qualifications:
Education – Bachelors/Master's in computer science, Engineering, or related field
Experience: 6-9 years of development and support experience in multiple AI and/or workflow automation tools
Experience and familiarity with automation and AI tools and languages, including: Hands-on experience with LLMs (e.g., GPT) and prompt engineering techniques
Hands-on experience with Co-Pilot Studio and GenAI concepts
Hands-on experience in building scalable workflows, integrating systems, and supporting business-critical automation processes
Familiarity with Power tools including Power BI and Power Automate
Hands on experience with Python
Familiarity with AI/automation libraries and frameworks
Knowledge: Basic understanding of AI solution lifecycle management, including deployment and monitoring
Basic understanding of APIs, data sources, and connectors
Domain knowledge in Banking and Financial Services, including P&L drivers, products, and emerging trends
Awareness of emerging technology landscape including machine learning, automation and intelligent…