About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Position Summary
We are seeking an experienced Senior Program Manager to lead complex, cross-functional technology programs within the Corporate Applications Technology business unit under Global Engineering, specifically driving the ServiceNow platform capabilities. This role will be responsible for driving strategic program planning, execution governance, stakeholder alignment, risk management, and delivery outcomes across multiple teams and initiatives within the ServiceNow capability.
The ideal candidate will combine strong program leadership, business acumen, technical understanding, and executive communication skills to ensure programs deliver measurable value, remain aligned with organizational priorities, and meet quality, compliance, security, and operational expectations.
Experience Range: 16+ years
Role Level: Senior Program Manager
Responsibilities
Program Strategy & Delivery
Lead end-to-end planning and execution of large-scale technology programs from initiation through delivery and operational transition.
Define program scope, objectives, success measures, milestones, dependencies, budgets, and resource plans.
Coordinate delivery across multiple projects, product teams, engineering teams, vendors, and business stakeholders.
Ensure programs remain aligned with business priorities, technology strategy, and enterprise standards.
Governance, Risk & Controls
Establish and manage program governance forums, decision frameworks, escalation paths, and executive reporting rhythms.
Identify, track, and mitigate program risks, issues, assumptions, and dependencies.
Ensure adherence to audit, compliance, information security, change management, and operational readiness requirements.
Maintain high-quality program documentation, status reporting, and evidence required for governance and control processes.
Stakeholder & Executive Communication
Partner with senior business leaders, product owners, architects, engineering leaders, operations teams, finance partners, and external vendors.
Prepare and deliver executive-ready updates covering program health, key decisions, risks, dependencies, financials, and business outcomes.
Drive alignment across stakeholders with competing priorities and ensure clear ownership of decisions and actions.
Facilitate steering committees, program reviews, planning workshops, and cross-functional working sessions.
Agile & Delivery Management
Drive Agile, Scrum, Kanban, and hybrid delivery practices across teams and programs.
Monitor delivery metrics such as velocity, throughput, milestones, burn-up/burn-down trends, impediments, and release readiness.
Coordinate cross-team dependencies and facilitate timely resolution of delivery blockers.
Promote continuous improvement in planning, estimation, delivery predictability, and team operating practices.
Financial, Vendor & Resource Management
Manage program budgets, forecasts, cost tracking, resource plans, and financial reporting in partnership with finance and leadership teams.
Oversee vendor delivery performance, contract dependencies, and third-party commitments where applicable.
Support capacity planning, prioritization, and trade-off decisions across program workstreams.
Track program value realization,…