About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
ServiceNow Engineering Lead – IT Asset Management
Experience: 12+ Years
Required Certifications: ServiceNow CSA, CAD and implementation certifications
Industry: Preferred BFSI / Financial Services
Role Summary : The ServiceNow Engineering Lead – IT Asset Management will provide end-to-end technical leadership and delivery ownership for the IT Asset Management product/POD, covering CMDB, Hardware Asset Management (HAM), Software Asset Management (SAM) with Flexera integration, Application Portfolio Management (APM), Discovery, Service Graph Connectors, and enterprise integrations.
The role will serve as the technical SPOC for the IT Asset Management product, combining strong ServiceNow engineering expertise with ITAM domain knowledge and business acumen to translate business, operational, risk, regulatory, and technology requirements into scalable and sustainable platform services.
Key Responsibilities
Product/POD Technical Ownership
Own technical delivery across CMDB, HAM, SAM and APM, including solution design, development, integrations, testing, deployment, production support and continuous improvement.
CMDB & Configuration Management
Lead CMDB engineering including CI lifecycle, CSDM alignment, IRE, identification and reconciliation, CMDB Health, Discovery, relationships, data quality, governance and authoritative-source management.
Service Graph Connector & Discovery Engineering
Lead implementation and support of Service Graph Connectors, ServiceNow Discovery and external data-source integrations. Ensure identification, reconciliation, normalization, mapping and source-precedence controls maintain trusted CMDB data.
Hardware Asset Management
Lead HAM capabilities covering procurement/receiving interfaces, hardware lifecycle, stockrooms, transfer orders, Asset-CI synchronization, asset audits, attestations, reconciliation, retirement and disposal.
Software Asset Management & Flexera
Lead SAM capabilities covering software inventory, normalization, entitlement and consumption data, compliance, reconciliation, reclamation and integration with Flexera.
Application Portfolio Management
Provide engineering leadership for APM including business applications, ownership, lifecycle, technology risk, application portfolio data quality and integration with CMDB and other enterprise data sources.
Enterprise Integration Engineering
Design and govern integrations using REST APIs, IntegrationHub, MID Servers, Service Graph Connectors and secure authentication mechanisms, ensuring appropriate monitoring, error handling, reconciliation and operational support
Experience & Qualifications
12+ years of overall ServiceNow/technology experience, including significant technical leadership responsibilities.
ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required.
Extensive implementation and engineering experience across CMDB, HAM, SAM and APM.
Proven experience implementing and supporting Service Graph Connectors and ServiceNow Discovery in complex enterprise environments.
Demonstrated experience with IRE, reconciliation, data normalization, CI identification and multiple authoritative data sources.
Strong experience integrating ServiceNow SAM with Flexera or…