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Role Summary
We are seeking a highly driven and consultative Enterprise Application Pre-sales Specialist to support the growth of our Enterprise Application Solutions practice in Malaysia.
The ideal candidate will bridge business requirements, enterprise application capabilities, and delivery expertise to shape transformative solutions for large enterprises. The role will focus on enterprise-grade workflow and business applications across domains such as IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Enterprise Risk Management (ERM), Governance, Risk & Compliance (GRC), and Workflow Automation.
Candidates are not expected to have experience across all of the above domains. Strong pre-sales and solution consulting experience in one or more of these domains is sufficient to qualify for the role. Depth of expertise in a relevant enterprise application domain is more important than broad coverage across every area listed.
Candidates should possess strong pre-sales and solution consulting experience in at least one leading enterprise application platform such as ServiceNow, Salesforce, SAP, or comparable enterprise platforms.
This role is expected to take an end-to-end solutioning perspective - from Day 1 implementation and transformation through Day 2 application managed services and continuous improvement. The successful candidate will work closely with sales, delivery, managed services, technology partners, and clients to develop commercially compelling and operationally sustainable enterprise application solutions.
The role is pivotal in supporting business development, influencing C-level and senior business stakeholders, and securing large-scale enterprise application transformation and managed services opportunities.
Key Responsibilities
Consultative Client Engagement
• Lead strategic conversations with enterprise clients to understand business challenges, operational pain points, application landscapes, risk and compliance requirements, and transformation objectives.
• Conduct discovery workshops, application maturity assessments, solution workshops, and executive briefings tailored to the client's industry and business context.
• Identify opportunities to simplify, automate, standardize, and optimize enterprise workflows and business processes.
• Translate complex enterprise application capabilities into clear business outcomes such as improved productivity, better customer experience, reduced operating cost, increased automation, improved governance, stronger risk management, and faster time-to-market.
• Engage effectively with CIOs, CTOs, COOs, CROs, business executives, application owners, IT operations teams, risk and compliance teams, and procurement stakeholders.
• Develop transformation roadmaps that align technology investments with the client's strategic, operational, risk, and compliance objectives.
Enterprise Application Solutioning
• Lead pre-sales solution design for enterprise-grade applications across areas including:
IT Service Management (ITSM)
• IT Asset Management (ITAM)
• IT Operations Management (ITOM)
• Customer Relationship Management (CRM)
• Enterprise Resource Planning (ERP)
• Enterprise Risk Management (ERM)
• Governance, Risk & Compliance (GRC)
• Enterprise Workflow Automation
• Employee and Customer Service Management
• Application Modernization and Integration
• Translate client requirements into conceptual, functional, and solution-level architectures.
• Develop end-to-end solution propositions leveraging platforms such as ServiceNow, Salesforce, SAP, or…