Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Manager, Data Center Operations – AI Data Center Deployments is responsible for the operational management, safe execution and scaling of AI Data Center infrastructure deployments across assigned sites.
The role provides leadership across site operations, workforce management, Health & Safety, recruitment, mobilization and operational scaling, ensuring deployments are delivered safely, efficiently and in accordance with customer requirements, approved procedures, project schedules and quality standards.
The Manager leads the operational delivery organization across Site Leads, Shift Leads, Data Center Engineers/Technicians and specialist resources, while coordinating closely with Project/Program Management, technical leadership, customers, vendors and staffing partners.
A key focus of the position is building a safe, repeatable and scalable delivery capability that can support multiple Data Halls, PODs and AI Data Center locations as customer demand expands.
Key Responsibilities
Operational Delivery
Manage day-to-day operational execution of AI Data Center build-outs across assigned sites.
Lead delivery across infrastructure QA, defect remediation, asset scanning and validation, liquid cooling activities, power/network readiness and Pharmacy/Break-Fix operations. These activities reflect the current deployment lifecycle being executed across the AI DC program.
Provide operational leadership to Site Leads, Shift Leads, engineers, technicians and specialist resources.
Monitor productivity, quality, milestones and completion status and drive resolution of operational blockers.
Coordinate customer, engineering, project management, vendor and site dependencies required to maintain delivery.
Traveling between locations is a necessary requirement
Health & Safety
Own Health & Safety as a fundamental operational priority across assigned AI Data Center deployments.
Ensure all operational personnel understand and comply with customer, site and organizational Health & Safety requirements.
Ensure required safety training, PPE requirements, site orientation and operational readiness activities are completed before personnel undertake onsite work.
Drive a strong safety culture across Site Leads, Shift Leads, technicians, engineers, contractors and vendor personnel.
Ensure safety risks, incidents, unsafe conditions and compliance concerns are identified, escalated and appropriately addressed.
Partner closely with dedicated Health & Safety resources and site leadership to maintain safe working practices throughout deployment activities.
Reinforce adherence to approved SOPs, MOPs, escalation procedures and operational controls.
The current AI DC operating model already incorporates a dedicated Health & Safety Officer, OSHA 10 certification, site-specific safety training, PPE standards and safety requirements as part of operational readiness.
Recruitment, Workforce Management & Scaling
Own operational workforce planning to ensure appropriate staffing and skills are available to meet current and forecast AI Data Center deployment requirements.
Work closely with recruitment teams, staffing agencies, vendor partners and internal leadership to recruit and mobilize Data Center resources.
Manage operational onboarding requirements including background clearances, customer/site access, training and deployment readiness.
Develop staffing and capacity plans capable of supporting 24x7 operations, concurrent Data Hall activity and multiple deployment locations .
Build and maintain a sustainable core team of experienced AI Data Center personnel that can be leveraged to mobilize and stabilize new sites.
Support…