We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
Understand the challenges faced by prospects, customers, and the industry in relation to electrical CAD driven software applications
Address customer issues over the phone, email, chat, and in person
Supervise progress on customer cases raised to vendors and 3rd party providers
Build and deliver software solution training and professional services (online and inperson) for customer implementations
Author blogs, videos, podcasts, and webinars to educate users and provide self-help
Suggest improvements to customer design and manufacturing processes in the electrical control systems market
Build new solution definitions to meet customer challenges using electrical design and manufacturing applications
Drive customer success with excellent customer interactions and experience
YOU HAVE:
Academic background in Bachelor’s degree in electrical engineering, computer science, mechanical engineering
Previous experience in or with 5+ years of related experience required; working with Electrical design tools in the Enclosure and automation design space is preferred
Experience with post-sales implementation and support, and applications engineering
Experience delivering technical support, training, field support, or applications engineering support for software applications. Implementation experience is highly preferred
Proven experience in programming (.net platform/ VBScript / Python) or project management preferred
Ability to travel 25% of the time on average with up to 50%
Experience documenting requirements and proposing solutions with a preference in the electrical or automation space, with any Electrical CAD software. Examples include AutoCAD, AutoCAD Electrical, Zuken E3.series, SEE Electrical, EPLAN, SolidWorks Electrical.
Experience working with standard relational databases like MS SQL, Oracle, SQLite preferred.
Fluent English & Spanish. Portuguese is a strong asset.
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com .
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
Pay Transparency
nVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location.…